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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Novy
  • Moderator
  • 81010 Views
  • 931 comments
  • 1850 likes
  • Premium
  • Fixed
  • 81010 Views
  • 931 comments
  • 1850 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 152417 Views
  • 451 comments
  • 1164 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 152417 Views
  • 451 comments
  • 1164 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • Leonorquiza
  • Newbie
  • 42705 Views
  • 37 comments
  • 77 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 42705 Views
  • 37 comments
  • 77 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

  • Moderator
  • Moderator
  • Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...
  • GoldenNiffler
  • Visitor
  • 15767 Views
  • 39 comments
  • 49 likes
  • Android
  • Under investigation
  • 15767 Views
  • 39 comments
  • 49 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

  • Moderator
  • Moderator
  • We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...
  • roodik
  • Newbie
  • 11796 Views
  • 55 comments
  • 54 likes
  • Other
  • Fixed
  • 11796 Views
  • 55 comments
  • 54 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 59352 Views
  • 193 comments
  • 678 likes
  • iOS
  • Fixed
  • 59352 Views
  • 193 comments
  • 678 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • vaajy
  • Roadie
  • 7450 Views
  • 36 comments
  • 50 likes
  • Your Library
  • Fixed
  • 7450 Views
  • 36 comments
  • 50 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • notworking117
  • Newbie
  • 25979 Views
  • 189 comments
  • 312 likes
  • Desktop
  • Under investigation
  • 25979 Views
  • 189 comments
  • 312 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 26071 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 26071 Views
  • 82 comments
  • 282 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

discover weekly.PNG
  • Moderator
  • Moderator
  • We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    
  • Eni
  • Moderator
  • 2918 Views
  • 15 comments
  • 38 likes
  • Desktop
    Mobile
  • Fixed
  • 2918 Views
  • 15 comments
  • 38 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • guyhankss
  • Newbie
  • 7321 Views
  • 232 comments
  • 24 likes
  • iOS
  • Under investigation
  • 7321 Views
  • 232 comments
  • 24 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • HKWnati
  • Newbie
  • 122189 Views
  • 134 comments
  • 828 likes
  • Other
  • Fixed
  • 122189 Views
  • 134 comments
  • 828 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 95319 Views
  • 683 comments
  • 1099 likes
  • Android
  • Fixed
  • 95319 Views
  • 683 comments
  • 1099 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Lakerman
  • Newbie
  • 5193 Views
  • 57 comments
  • 60 likes
  • Other
  • Under investigation
  • 5193 Views
  • 57 comments
  • 60 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • beckymuk
  • Newbie
  • 12004 Views
  • 79 comments
  • 109 likes
  • Desktop
  • Fixed
  • 12004 Views
  • 79 comments
  • 109 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • markegge
  • Newbie
  • 24234 Views
  • 144 comments
  • 389 likes
  • Other
  • Under investigation
  • 24234 Views
  • 144 comments
  • 389 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • AlejaR
  • Moderator
  • 48539 Views
  • 385 comments
  • 261 likes
  • Accounts
    Other
  • Fixed
  • 48539 Views
  • 385 comments
  • 261 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
  • Eni
  • Moderator
  • 1824 Views
  • 11 comments
  • 28 likes
  • Other
  • Fixed
  • 1824 Views
  • 11 comments
  • 28 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Doctor_Tyranny1
  • Newbie
  • 72464 Views
  • 364 comments
  • 681 likes
  • Android
  • Under investigation
  • 72464 Views
  • 364 comments
  • 681 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • CDogster
  • Regular
  • 55973 Views
  • 360 comments
  • 458 likes
  • Other
  • Fixed
  • 55973 Views
  • 360 comments
  • 458 votes