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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • Nightsofblades1
  • Newbie
  • 8317 Views
  • 39 comments
  • 165 likes
  • Other
  • Under investigation
  • 8317 Views
  • 39 comments
  • 165 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • Davirman
  • Music Fan
  • 51100 Views
  • 192 comments
  • 675 likes
  • iOS
  • Under investigation
  • 51100 Views
  • 192 comments
  • 675 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
  • Joan
  • Moderator
  • 1195 Views
  • 21 comments
  • 13 likes
  • Other
    Your Library
  • Fixed
  • 1195 Views
  • 21 comments
  • 13 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

  • Moderator
  • Moderator
  • We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
  • fede160493
  • Gig Goer
  • 1509 Views
  • 22 comments
  • 31 likes
  • Mobile
  • Under investigation
  • 1509 Views
  • 22 comments
  • 31 votes

Downtime September 29th: Spotify not working across multiple platforms

We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well.    We're currently aware of the situation and the relevant teams are work...
  • SpottySanta
  • Casual Listener
  • 23854 Views
  • 70 comments
  • 224 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 23854 Views
  • 70 comments
  • 224 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

  • Moderator
  • Moderator
  • Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
  • Not applicable
  • 2174 Views
  • 9 comments
  • 53 likes
  • Subscriptions
  • Under investigation
  • 2174 Views
  • 9 comments
  • 53 votes

Downtime September 27th: Playback issues for users in Asia

We got some reports mentioning that users located in Asian markets are getting playback issues across devices. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We got some reports mentioning that users located in Asian markets are getting playback issues across devices.    We're currently aware of the situation and the relevant teams are worki...
  • ZKBSK
  • Newbie
  • 9160 Views
  • 152 comments
  • 153 likes
  • Your Library
  • Fixed
  • 9160 Views
  • 152 comments
  • 153 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • Bmigz
  • Newbie
  • 35630 Views
  • 361 comments
  • 212 likes
  • Accounts
    Other
  • Under investigation
  • 35630 Views
  • 361 comments
  • 212 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 11744 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 11744 Views
  • 56 comments
  • 137 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • purpsmalurps
  • Casual Listener
  • 110365 Views
  • 132 comments
  • 823 likes
  • Other
  • Fixed
  • 110365 Views
  • 132 comments
  • 823 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • Yordan
  • Moderator
  • 3108 Views
  • 18 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 3108 Views
  • 18 comments
  • 77 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • GiveMeMyMusac
  • Regular
  • 12459 Views
  • 92 comments
  • 263 likes
  • Other
  • Under investigation
  • 12459 Views
  • 92 comments
  • 263 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 88159 Views
  • 683 comments
  • 1093 likes
  • Android
  • Fixed
  • 88159 Views
  • 683 comments
  • 1093 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 22711 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 22711 Views
  • 180 comments
  • 372 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
  • chartz2
  • Newbie
  • 4790 Views
  • 74 comments
  • 12 likes
  • Other
  • Fixed
  • 4790 Views
  • 74 comments
  • 12 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • rovinator317
  • Newbie
  • 44416 Views
  • 357 comments
  • 442 likes
  • Other
  • Fixed
  • 44416 Views
  • 357 comments
  • 442 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 20055 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 20055 Views
  • 181 comments
  • 152 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • 12186550119
  • Newbie
  • 10843 Views
  • 53 comments
  • 205 likes
  • Desktop
  • Fixed
  • 10843 Views
  • 53 comments
  • 205 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
  • Yordan
  • Moderator
  • 17013 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 17013 Views
  • 65 comments
  • 49 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Life1024
  • Newbie
  • 51035 Views
  • 300 comments
  • 510 likes
  • Android
  • Under investigation
  • 51035 Views
  • 300 comments
  • 510 votes