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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • moonlightpov
  • Regular
  • 47180 Views
  • 177 comments
  • 655 likes
  • iOS
  • Under investigation
  • 47180 Views
  • 177 comments
  • 655 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

  • Moderator
  • Moderator
  • Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
  • Knoxe
  • Newbie
  • 792 Views
  • 8 comments
  • 23 likes
  • Subscriptions
  • Under investigation
  • 792 Views
  • 8 comments
  • 23 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
  • lcpantoja
  • Newbie
  • 2134 Views
  • 56 comments
  • 7 likes
  • Other
  • Fixed
  • 2134 Views
  • 56 comments
  • 7 votes

Downtime September 29th: Spotify not working across multiple platforms

We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well.    We're currently aware of the situation and the relevant teams are work...
  • SpottySanta
  • Casual Listener
  • 22759 Views
  • 70 comments
  • 222 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 22759 Views
  • 70 comments
  • 222 votes

Downtime September 27th: Playback issues for users in Asia

We got some reports mentioning that users located in Asian markets are getting playback issues across devices. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We got some reports mentioning that users located in Asian markets are getting playback issues across devices.    We're currently aware of the situation and the relevant teams are worki...
  • ZKBSK
  • Newbie
  • 8483 Views
  • 152 comments
  • 151 likes
  • Your Library
  • Fixed
  • 8483 Views
  • 152 comments
  • 151 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • stayk
  • Newbie
  • 34241 Views
  • 353 comments
  • 201 likes
  • Accounts
    Other
  • Under investigation
  • 34241 Views
  • 353 comments
  • 201 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • Yordan
  • Moderator
  • 2837 Views
  • 18 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 2837 Views
  • 18 comments
  • 77 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 11281 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 11281 Views
  • 56 comments
  • 137 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • moonlight_hopx
  • Newbie
  • 108899 Views
  • 130 comments
  • 823 likes
  • Other
  • Fixed
  • 108899 Views
  • 130 comments
  • 823 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • dl_mj12
  • Newbie
  • 11496 Views
  • 90 comments
  • 241 likes
  • Other
  • Under investigation
  • 11496 Views
  • 90 comments
  • 241 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 87518 Views
  • 683 comments
  • 1091 likes
  • Android
  • Fixed
  • 87518 Views
  • 683 comments
  • 1091 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
  • Yordan
  • Moderator
  • 16074 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 16074 Views
  • 65 comments
  • 49 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 22015 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 22015 Views
  • 180 comments
  • 372 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 19370 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 19370 Views
  • 181 comments
  • 152 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • sprode
  • Newbie
  • 43304 Views
  • 355 comments
  • 440 likes
  • Other
  • Fixed
  • 43304 Views
  • 355 comments
  • 440 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 2404 Views
  • 29 comments
  • 15 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 2404 Views
  • 29 comments
  • 15 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • 12186550119
  • Newbie
  • 10334 Views
  • 53 comments
  • 204 likes
  • Desktop
  • Fixed
  • 10334 Views
  • 53 comments
  • 204 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Larnu
  • Newbie
  • 48195 Views
  • 298 comments
  • 499 likes
  • Android
  • Under investigation
  • 48195 Views
  • 298 comments
  • 499 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 19078 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 19078 Views
  • 111 comments
  • 232 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...
  • Joan
  • Moderator
  • 11618 Views
  • 101 comments
  • 116 likes
  • Mobile
  • Fixed
  • 11618 Views
  • 101 comments
  • 116 votes