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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • Ivelina
  • Moderator
  • 5222 Views
  • 33 comments
  • 50 likes
  • Your Library
  • Fixed
  • 5222 Views
  • 33 comments
  • 50 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • mitja2
  • Casual Listener
  • 142601 Views
  • 450 comments
  • 1155 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 142601 Views
  • 450 comments
  • 1155 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

discover weekly.PNG
  • Moderator
  • Moderator
  • We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    
  • Eni
  • Moderator
  • 2114 Views
  • 15 comments
  • 38 likes
  • Desktop
    Mobile
  • Fixed
  • 2114 Views
  • 15 comments
  • 38 votes

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Thamicalo
  • Visitor
  • 5738 Views
  • 46 comments
  • 40 likes
  • Premium
  • Fixed
  • 5738 Views
  • 46 comments
  • 40 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Joan
  • Moderator
  • 1460 Views
  • 217 comments
  • 3 likes
  • iOS
  • Under investigation
  • 1460 Views
  • 217 comments
  • 3 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
  • Eni
  • Moderator
  • 1152 Views
  • 11 comments
  • 28 likes
  • Other
  • Fixed
  • 1152 Views
  • 11 comments
  • 28 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 57703 Views
  • 193 comments
  • 678 likes
  • iOS
  • Fixed
  • 57703 Views
  • 193 comments
  • 678 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • MrKnobs
  • Newbie
  • 22602 Views
  • 180 comments
  • 274 likes
  • Desktop
  • Under investigation
  • 22602 Views
  • 180 comments
  • 274 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 25059 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 25059 Views
  • 82 comments
  • 282 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • KyzrK
  • Newbie
  • 3205 Views
  • 50 comments
  • 44 likes
  • Other
  • Under investigation
  • 3205 Views
  • 50 comments
  • 44 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • beckymuk
  • Newbie
  • 10469 Views
  • 79 comments
  • 107 likes
  • Desktop
  • Fixed
  • 10469 Views
  • 79 comments
  • 107 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • HKWnati
  • Newbie
  • 119350 Views
  • 134 comments
  • 828 likes
  • Other
  • Fixed
  • 119350 Views
  • 134 comments
  • 828 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 92895 Views
  • 683 comments
  • 1098 likes
  • Android
  • Fixed
  • 92895 Views
  • 683 comments
  • 1098 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • fonduefroide
  • Newbie
  • 46082 Views
  • 384 comments
  • 259 likes
  • Accounts
    Other
  • Under investigation
  • 46082 Views
  • 384 comments
  • 259 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • Didyouknow
  • Newbie
  • 21343 Views
  • 135 comments
  • 346 likes
  • Other
  • Under investigation
  • 21343 Views
  • 135 comments
  • 346 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

  • Moderator
  • Moderator
  • We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
  • Gisselkittti1
  • Newbie
  • 3777 Views
  • 9 comments
  • 49 likes
  • Accounts
  • Fixed
  • 3777 Views
  • 9 comments
  • 49 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Doctor_Tyranny1
  • Newbie
  • 67783 Views
  • 356 comments
  • 658 likes
  • Android
  • Under investigation
  • 67783 Views
  • 356 comments
  • 658 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.
  • Jackal666
  • Newbie
  • 12912 Views
  • 47 comments
  • 42 likes
  • Other
  • Fixed
  • 12912 Views
  • 47 comments
  • 42 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • CDogster
  • Regular
  • 53003 Views
  • 360 comments
  • 457 likes
  • Other
  • Fixed
  • 53003 Views
  • 360 comments
  • 457 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 29116 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 29116 Views
  • 180 comments
  • 372 votes