Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
We're getting reports that Connect isn't working on the Windows desktop
app. No devices appear on Device picker despite being in the same
network. Connect works fine on the web player, though. This is now being
We've received reports from iPhone users saying the app is taking up to
a few minutes to load before either being partially usable or simply
crashing. Sometimes the playlist/album covers won't load at all and are
unclickable. This behavior is current...
We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
We've received reports from iPhone users running iOS 16.3 and 16.3.1
that the Spotify app won't load past the logo screen. This is being
investigated. Please note that this is different from Spotify loads
slowly / goes unresponsive on iOS. In case yo...
Hey there folks, We've received multiple reports of the Google Alarm
Clock not working with Spotify after the latest update. The default
alarm plays instead - with the message "You are not logged into
Spotify". This is now being investigated.
We're aware of the following issues on mobile devices, when the app is
closed while the Shuffle button is on: - The queued tracks are
disappearing - The song screen goes blank - The play button is
Hey folks, We've received reports from some users that songs and
podcasts skip to the next content in the queue when clicking on the
progress bar to set it to a certain portion while playing. This is only
happening on the desktop app. This is now bei...
Hey folks, We have received reports that Android users (mostly Samsung
users) are unable to see the Now Playing bar on the app whenever they
play songs/podcasts. If you’re experiencing this issue, make sure to
click +VOTE and Subscribe to the thread ...
Hey! We've received some reports that our website www.spotify.com is
presenting some technical difficulties so some of our services like the
web player are being affected. Our team is already looking into this.
Edit: We can confirm that this isn't li...
Hey folks, We're receiving reports that people are not able to use the
Connect feature from Desktop app to mobile devices, Discord and Last.fm
We wanted to let you know that this is being investigated and we'll keep
you posted on how it goes in this ...
We've received some reports of customers getting a notification on their
mobile app "Payment Failed: We were unable to charge you. To keep
Premium, update your payment method ASAP." despite payment being
successful or being part of Premium Family or ...
We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
I have noticed that multiple people, throughout several platforms, have
encountered a bug/issue where the playlist will not play when playing a
playlist that has been enhanced. After testing it out for myself, i too
have encountered the issue. Here i...
Hey folks,We've gotten information that our web player open.spotify.com
is currently not opening/loading around the world. If you want to access
Account page, here is the direct link:
Hey folks,We've received some reports mentioning that after the recent
update, the Windows Desktop app is closing itself when logging in,
during playback or finishing a song. This issue happens on both versions
of the app: the client one, as well as ...
Folks in Brazil, Turkey, Colombia and Indonesia are reporting that
they're unable to manage their Family and Duo plans, as the
corresponding tab in their accounts does not load. Also, some folks in
Brazil reported, that they're unable to verify they ...
We're getting reports that downloaded songs are not playing when the app
is not connected to the internet. The offline songs are grayed out but
shows that they are downloaded. When connected back to the internet,
same songs can be played without issu...
We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...