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Ongoing Issues

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Forum Posts

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 69564 Views
  • 682 comments
  • 1067 likes
  • Android
  • Fixed
  • 69564 Views
  • 682 comments
  • 1067 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • JoostXC60
  • Visitor
  • 34171 Views
  • 217 comments
  • 210 likes
  • Other
  • Fixed
  • 34171 Views
  • 217 comments
  • 210 votes

Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent.

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • 31vumkfe3birqlcrlxei
  • Newbie
  • 1915 Views
  • 89 comments
  • 36 likes
  • Android
  • Under investigation
  • 1915 Views
  • 89 comments
  • 36 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 912 Views
  • 14 comments
  • 13 likes
  • Other
  • Fixed
  • 912 Views
  • 14 comments
  • 13 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...
  • AlejaR
  • Moderator
  • 303 Views
  • 25 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 303 Views
  • 25 comments
  • 1 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • AnaRG
  • Newbie
  • 2801 Views
  • 50 comments
  • 42 likes
  • iOS
  • Under investigation
  • 2801 Views
  • 50 comments
  • 42 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • MoyarB
  • Casual Listener
  • 1400 Views
  • 43 comments
  • 13 likes
  • Other
    Your Library
  • Under investigation
  • 1400 Views
  • 43 comments
  • 13 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • r1awq2tvhu0hkm5x6x29
  • Newbie
  • 28404 Views
  • 319 comments
  • 281 likes
  • Desktop (Windows)
  • Under investigation
  • 28404 Views
  • 319 comments
  • 281 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 41311 Views
  • 283 comments
  • 446 likes
  • iOS
  • Fixed
  • 41311 Views
  • 283 comments
  • 446 votes

Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • al_bird
  • Newbie
  • 12414 Views
  • 173 comments
  • 227 likes
  • iOS
  • Under investigation
  • 12414 Views
  • 173 comments
  • 227 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • NaderBazzi
  • Music Fan
  • 1194 Views
  • 32 comments
  • 17 likes
  • Other
    Your Library
  • Fixed
  • 1194 Views
  • 32 comments
  • 17 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • Jaymzz
  • Newbie
  • 2360 Views
  • 77 comments
  • 38 likes
  • Android
  • Under investigation
  • 2360 Views
  • 77 comments
  • 38 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • omaha353
  • Regular
  • 192956 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 192956 Views
  • 849 comments
  • 2300 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Darbro
  • Newbie
  • 20969 Views
  • 227 comments
  • 292 likes
  • Other
  • Under investigation
  • 20969 Views
  • 227 comments
  • 292 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 58923 Views
  • 79 comments
  • 232 likes
  • iOS
  • Fixed
  • 58923 Views
  • 79 comments
  • 232 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Kevinjohn2
  • Newbie
  • 1040 Views
  • 5 comments
  • 22 likes
  • Other
  • Under investigation
  • 1040 Views
  • 5 comments
  • 22 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 143271 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 143271 Views
  • 837 comments
  • 2225 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • PrimevialXIII
  • Newbie
  • 11058 Views
  • 87 comments
  • 142 likes
  • Your Library
  • Under investigation
  • 11058 Views
  • 87 comments
  • 142 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 32194 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 32194 Views
  • 225 comments
  • 504 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • MattSuda
  • Spotify Star
  • 7408 Views
  • 57 comments
  • 121 likes
  • Mobile
  • Fixed
  • 7408 Views
  • 57 comments
  • 121 votes