Mobile app freezes upon launch on iOS
We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.
- 2109 Views
- 16 comments
- 42 votes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Check to see if the issue you might be experiencing has already been reported and what status it is at.
We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.
Moderator
We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.
salmazox
Visitor
2109 Views
16 comments
42 likes
We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.
Moderator
We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This ...
iRobby054
Newbie
253052 Views
232 comments
1046 likes
We've received reports that active Premium users are hearing ads interrupting their music listening experience.
Moderator
We've received reports that active Premium users are hearing ads interrupting their music listening experience.
Novy
Moderator
140637 Views
931 comments
1850 likes
We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.
Moderator
We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.
Maria
Moderator
23925 Views
154 comments
304 likes
Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...
Moderator
Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
AllisonTennant
Newbie
36945 Views
141 comments
640 likes
We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...
Moderator
We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...
AngeDEnfer
Newbie
21064 Views
120 comments
216 likes
We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...
Moderator
We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
burdallomusic
Regular
212025 Views
451 comments
1180 likes
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
Moderator
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
coadyp
Newbie
4861 Views
71 comments
39 likes
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.
Moderator
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
SaintEMK
Newbie
4248 Views
25 comments
54 likes
Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
Moderator
Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
D3M0NCH1P
Visitor
11936 Views
49 comments
55 likes
We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.
Moderator
We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.
Karnaplosky
Casual Listener
6815 Views
57 comments
48 likes
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
Moderator
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
5kud
Newbie
6532 Views
29 comments
46 likes
We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.
Moderator
We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.
Yordan
Moderator
2173 Views
18 comments
16 likes
Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.
Moderator
Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.
MihailY
Moderator
69938 Views
190 comments
681 likes
We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
Moderator
We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
Yordan
Moderator
11551 Views
37 comments
97 likes
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.
Moderator
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
Rapalt
Visitor
46736 Views
214 comments
342 likes
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Moderator
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
nation
Newbie
130911 Views
137 comments
832 likes
We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...
Moderator
We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed a...
LikeIon
Visitor
4579 Views
10 comments
39 likes
Hey, We're seeing reports that finished podcast episodes are showing as unplayed.
Moderator
Hey, We're seeing reports that finished podcast episodes are showing as unplayed.
Ebbeone
Visitor
15858 Views
84 comments
92 likes
Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...
Moderator
Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
lolitsnathan123
Newbie
36313 Views
174 comments
485 likes