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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

discover weekly.PNG
  • Moderator
  • Moderator
  • We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    
  • Eni
  • Moderator
  • 1801 Views
  • 15 comments
  • 38 likes
  • Desktop
    Mobile
  • Fixed
  • 1801 Views
  • 15 comments
  • 38 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • sigmundslim
  • Casual Listener
  • 140578 Views
  • 448 comments
  • 1152 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 140578 Views
  • 448 comments
  • 1152 votes

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Loneliest_Cabin
  • Spotify
  • 3112 Views
  • 42 comments
  • 38 likes
  • Premium
  • Fixed
  • 3112 Views
  • 42 comments
  • 38 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
  • Eni
  • Moderator
  • 868 Views
  • 11 comments
  • 28 likes
  • Other
  • Fixed
  • 868 Views
  • 11 comments
  • 28 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 57333 Views
  • 193 comments
  • 678 likes
  • iOS
  • Fixed
  • 57333 Views
  • 193 comments
  • 678 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 24769 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 24769 Views
  • 82 comments
  • 282 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • p0k3m0n
  • Gig Goer
  • 21582 Views
  • 178 comments
  • 262 likes
  • Desktop
  • Under investigation
  • 21582 Views
  • 178 comments
  • 262 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • AG82
  • Newbie
  • 2511 Views
  • 49 comments
  • 36 likes
  • Other
  • Under investigation
  • 2511 Views
  • 49 comments
  • 36 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • Filip_machina
  • Regular
  • 10151 Views
  • 78 comments
  • 105 likes
  • Desktop
  • Fixed
  • 10151 Views
  • 78 comments
  • 105 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • HKWnati
  • Newbie
  • 118738 Views
  • 134 comments
  • 827 likes
  • Other
  • Fixed
  • 118738 Views
  • 134 comments
  • 827 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 92652 Views
  • 683 comments
  • 1098 likes
  • Android
  • Fixed
  • 92652 Views
  • 683 comments
  • 1098 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • fonduefroide
  • Newbie
  • 44961 Views
  • 383 comments
  • 258 likes
  • Accounts
    Other
  • Under investigation
  • 44961 Views
  • 383 comments
  • 258 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

  • Moderator
  • Moderator
  • We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
  • Gisselkittti1
  • Newbie
  • 3586 Views
  • 9 comments
  • 48 likes
  • Accounts
  • Fixed
  • 3586 Views
  • 9 comments
  • 48 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • DJMcGoven
  • Newbie
  • 20578 Views
  • 134 comments
  • 341 likes
  • Other
  • Under investigation
  • 20578 Views
  • 134 comments
  • 341 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.
  • Jackal666
  • Newbie
  • 12458 Views
  • 47 comments
  • 42 likes
  • Other
  • Fixed
  • 12458 Views
  • 47 comments
  • 42 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Marion15
  • Gig Goer
  • 66857 Views
  • 354 comments
  • 650 likes
  • Android
  • Under investigation
  • 66857 Views
  • 354 comments
  • 650 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • CDogster
  • Regular
  • 52494 Views
  • 360 comments
  • 457 likes
  • Other
  • Fixed
  • 52494 Views
  • 360 comments
  • 457 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 28703 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 28703 Views
  • 180 comments
  • 372 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

  • Moderator
  • Moderator
  • We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
  • Yordan
  • Moderator
  • 11360 Views
  • 91 comments
  • 89 likes
  • Mobile
  • Fixed
  • 11360 Views
  • 91 comments
  • 89 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 14618 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 14618 Views
  • 56 comments
  • 137 votes