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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Family/Duo plan managers unable to add address or members

We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.

  • Moderator
  • Moderator
  • We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.
  • Yordan
  • Moderator
  • 279 Views
  • 5 comments
  • 3 likes
  • Premium family
  • Under investigation
  • 279 Views
  • 5 comments
  • 3 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

  • Spotify Star
  • Spotify Star
  • We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...
  • Luan
  • Spotify Star
  • 1436 Views
  • 81 comments
  • 21 likes
  • Spotify for Developers
  • Fixed
  • 1436 Views
  • 81 comments
  • 21 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 73043 Views
  • 682 comments
  • 1080 likes
  • Android
  • Fixed
  • 73043 Views
  • 682 comments
  • 1080 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • martinkjlarsson
  • Newbie
  • 4065 Views
  • 112 comments
  • 78 likes
  • Other
  • Under investigation
  • 4065 Views
  • 112 comments
  • 78 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • RedBowRiot
  • Newbie
  • 11818 Views
  • 182 comments
  • 209 likes
  • Android
  • Under investigation
  • 11818 Views
  • 182 comments
  • 209 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
  • EsDingin
  • Newbie
  • 2446 Views
  • 19 comments
  • 42 likes
  • Other
  • Fixed
  • 2446 Views
  • 19 comments
  • 42 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • Hok1
  • Newbie
  • 38894 Views
  • 226 comments
  • 210 likes
  • Other
  • Fixed
  • 38894 Views
  • 226 comments
  • 210 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Darth_Windu
  • Newbie
  • 3201 Views
  • 46 comments
  • 87 likes
  • Other
  • Under investigation
  • 3201 Views
  • 46 comments
  • 87 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • Nasdaq_Nico
  • Casual Listener
  • 8938 Views
  • 59 comments
  • 120 likes
  • iOS
  • Under investigation
  • 8938 Views
  • 59 comments
  • 120 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

  • Moderator
  • Moderator
  • We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...
  • Yordan
  • Moderator
  • 1923 Views
  • 33 comments
  • 49 likes
  • Premium Student
  • Fixed
  • 1923 Views
  • 33 comments
  • 49 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 44966 Views
  • 284 comments
  • 460 likes
  • iOS
  • Fixed
  • 44966 Views
  • 284 comments
  • 460 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Dietrich_didi
  • Newbie
  • 2868 Views
  • 47 comments
  • 32 likes
  • Android
  • Fixed
  • 2868 Views
  • 47 comments
  • 32 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Joan
  • Moderator
  • 32036 Views
  • 324 comments
  • 302 likes
  • Desktop (Windows)
  • Under investigation
  • 32036 Views
  • 324 comments
  • 302 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • CircleSquared
  • Newbie
  • 16513 Views
  • 203 comments
  • 260 likes
  • iOS
  • Under investigation
  • 16513 Views
  • 203 comments
  • 260 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • Darth_Windu
  • Newbie
  • 1333 Views
  • 6 comments
  • 21 likes
  • Accounts
    Desktop
  • Under investigation
  • 1333 Views
  • 6 comments
  • 21 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.
  • Novy
  • Moderator
  • 5245 Views
  • 59 comments
  • 35 likes
  • Other
  • Won't Fix
  • 5245 Views
  • 59 comments
  • 35 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • omaha353
  • Regular
  • 196234 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 196234 Views
  • 849 comments
  • 2300 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • NovaMoon
  • Newbie
  • 6062 Views
  • 80 comments
  • 52 likes
  • Other
    Your Library
  • Under investigation
  • 6062 Views
  • 80 comments
  • 52 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Leapndolphin
  • Newbie
  • 23138 Views
  • 238 comments
  • 306 likes
  • Other
  • Not Right Now
  • 23138 Views
  • 238 comments
  • 306 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
  • OscarDC
  • Moderator
  • 1541 Views
  • 16 comments
  • 28 likes
  • Other
  • Fixed
  • 1541 Views
  • 16 comments
  • 28 votes