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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • tingus90
  • Visitor
  • 13184 Views
  • 218 comments
  • 399 likes
  • Desktop (Windows)
  • Under investigation
  • 13184 Views
  • 218 comments
  • 399 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Moderator
  • Moderator
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &nbs...
  • Vasil
  • Moderator
  • 118223 Views
  • 848 comments
  • 2300 likes
  • Android
  • Fixed
  • 118223 Views
  • 848 comments
  • 2300 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • antoeda
  • Newbie
  • 3022 Views
  • 66 comments
  • 52 likes
  • iOS
  • Under investigation
  • 3022 Views
  • 66 comments
  • 52 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • UTOO
  • Visitor
  • 20530 Views
  • 192 comments
  • 327 likes
  • Android
  • Under investigation
  • 20530 Views
  • 192 comments
  • 327 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • Baum1996
  • Newbie
  • 21306 Views
  • 194 comments
  • 252 likes
  • iOS
  • Fixed
  • 21306 Views
  • 194 comments
  • 252 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 117197 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 117197 Views
  • 837 comments
  • 2225 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't ope...
  • Chattakat
  • Visitor
  • 598 Views
  • 4 comments
  • 2 likes
  • iOS
  • Under investigation
  • 598 Views
  • 4 comments
  • 2 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Novy
  • Moderator
  • 7602 Views
  • 61 comments
  • 113 likes
  • Android
  • Under investigation
  • 7602 Views
  • 61 comments
  • 113 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • JMR8000
  • Visitor
  • 8623 Views
  • 105 comments
  • 290 likes
  • Your Library
  • Fixed
  • 8623 Views
  • 105 comments
  • 290 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • RoseP1961
  • Newbie
  • 36934 Views
  • 174 comments
  • 508 likes
  • iOS
  • Fixed
  • 36934 Views
  • 174 comments
  • 508 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Pyrofessor
  • Newbie
  • 22405 Views
  • 260 comments
  • 398 likes
  • Mobile
  • Under investigation
  • 22405 Views
  • 260 comments
  • 398 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Moderator
  • Moderator
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • 1265209501
  • Newbie
  • 925 Views
  • 17 comments
  • 14 likes
  • Mobile
  • Under investigation
  • 925 Views
  • 17 comments
  • 14 votes

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 161006 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 161006 Views
  • 37 comments
  • 296 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Nutmeggle
  • Newbie
  • 2917 Views
  • 36 comments
  • 97 likes
  • Content Questions
  • Under investigation
  • 2917 Views
  • 36 comments
  • 97 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • NickPearson
  • Visitor
  • 38862 Views
  • 164 comments
  • 733 likes
  • Premium
    Your Library
  • Under investigation
  • 38862 Views
  • 164 comments
  • 733 votes

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Novy
  • Moderator
  • 1380 Views
  • 19 comments
  • 27 likes
  • Other
  • Fixed
  • 1380 Views
  • 19 comments
  • 27 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

  • Moderator
  • Moderator
  • Hey folks!   We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates.   We've merge...
  • Yordan
  • Moderator
  • 16668 Views
  • 125 comments
  • 124 likes
  • Other
  • Fixed
  • 16668 Views
  • 125 comments
  • 124 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • Ver
  • Moderator
  • 109876 Views
  • 488 comments
  • 2215 likes
  • Connect
  • Fixed
  • 109876 Views
  • 488 comments
  • 2215 votes

June 6th 22: Discover Weekly updated with same songs as last week

Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.

  • Moderator
  • Moderator
  • Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.
  • mfr637
  • Newbie
  • 1088 Views
  • 22 comments
  • 17 likes
  • Content Questions
  • Fixed
  • 1088 Views
  • 22 comments
  • 17 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • Jenniferjg42
  • Newbie
  • 44776 Views
  • 360 comments
  • 920 likes
  • Mobile
    Your Library
  • Under investigation
  • 44776 Views
  • 360 comments
  • 920 votes