Okay - this is an ongoing issue which is about to make me leave Spotify for good.
I have a number of devices and have bought new ones over the years I have been a subscriber.
I have complained on a number of occasions that Spotify keeps stopping my streaming, always for the same reason "because your account is in use somewhere else".
The last time I complained of this issue, a couple of months ago, you cancelled my account completely and I had to start out afresh.
Today I received a new laptop and I transfered my data from my previous laptop to the new one. I started to stream one of my saved albums and the stream was cut short after 4 minutes. I logged out everywhere and logged back in. I started streaming and was cut off after 4 minutes again. I tried again, same result. I logged out and changed my password. When I started to stream music again it was terminated after 10 seconds.
Every time my service is paused I get the same "because your account is in use somewhere else" message.
This is not what I pay you £9.99 every month for. I think I have been MORE than loyal and all I have met with recently when I have raised and raised again the same issue is apparent suspicion.
Looking at the community this is an issue which is regularly raised and seemingly never been resolved. Please review your algorithms and do not stop investigating this issue until you have worked out what is the cause, because it's rendering your service unusable.
I am a lawyer, I commute to work and I listen to music (often) when I work, so it is great to have a large, reliable streaming service; if you can't provide one then I will vote with my feet and go and find someone who can.
Please DO NOT cancel my account again. It solves nothing and really infuriates me.
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Have a great day!