pictures won't load

None of my pictures are loading (including profile pictures) and I get an error every time I try to change a playlist cover. I always make sure they're .jpg and around 300x300, but nothing ever works. I've tried uninstalling and redownloading the app countless times but it never works. I attached a screenshot of what part of my screen looks like. Please help!

Screen Shot 2018-03-13 at 9.05.22 PM.png

Hey @livynajjar!

 

As we haven't heard back from you in a while, we're closing this thread.

 

Don't hesitate to open a new one if anything else comes up.

 

Cheers.

Status: Closed
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MaríaCamila
Roadie
Status changed to: Need more info

Hey @livynajjar, welcome to the Spotify Community!

 

Could you let us know what device, operating system and Spotify version you're using? Also, did this start happening after a specific update or event?

 

In the meantime, let's try a clean reinstall with these steps to see if it makes any difference.

 

Hope to hear from you soon.

Alfredo
Roadie
Status changed to: Closed

Hey @livynajjar!

 

As we haven't heard back from you in a while, we're closing this thread.

 

Don't hesitate to open a new one if anything else comes up.

 

Cheers.

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