"Missing Playlist" when clicking on "Go to Song Radio"

[vaertie]

Plan

Premium

Country

Austria

Device

OnePlus 5T

Operating System

Android 10

My Question or Issue

When clicking on "Go to Song Radio" on any song, I get the error "Missing Playlist. The playlist is no longer valid. Please try another one". I don't have a problem with my own playlists or albums. Just with the Song Radios.

This happens on the mobile app (Android) only. On Web and Desktop this problem doesn't occur.

I tried deleting cache/data. I tried reinstalling the app. There is no issue with the internet connection (everything else works as expected)

Please help, since the app becomes a bit useless for me without that feature.

thx

[Beth123]

I've also very recently started having the exact same problem. Radio works on desktop but no longer on app. I have a OnePlus 8 Pro (Oxygen OS 11.0.5.5.IN11BA) and Android 11.

[darcysarto]

Same for me too!

OxygenOS 11.1.1.2.AC01BA

NordOxygen_14.E.19_GLO_0190_2103130306

[Haven1397]

Plan

Premium

Country

Canada

Device

Samsung Galaxy S21

Operating System

Android 11

My Question or Issue

When going to song or Playlist radios the app is showing that it is currently unavailable/no songs are in the Playlist. I've tried re-installing the app, doing a clean install, and connecting to different internet, but nothing is working. Is this an on-going issue or is there something else I can do to fix it? 

@miks Spotify version is 8.6.20.1063.

[Hermanator5]

I had the same issue happen today, on both my Samsung Galaxy S20 FE (Android 11) & Samsung Galaxy S5 (Android 6.0.1). No issues on my PC.

@Mihail Edit 25-Apr-21

S20 FE version 8.6.20.1063

S5 version 8.6.20.1063

Playlist selection appeared briefly today. Otherwise issue continues on both devices, unable to select radio bassed on song/artist/album etc. Clean/reinstall does not fix the issue, error message still appears.

[user-removed]

I have the same issue on my phone

Galaxy 20+

Android 11

Spotify version 8.6.20.1603

[sly707]

Same issue but also with album radio.

Google Pixel 4a5G

Android 11

Build RQ2A.210405.005

[Fefene000]

Hello,

I've been having the exact same problem for the past couple of days. I tried the same various fixes and have no issues on the desktop version.

Android 10, samsung a30s

 

[Mihail]

Hey folks,

Thanks for reporting this to us.

First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.

If after that you’re still having trouble with this, could you provide us with the following info:

• device + OS version 
• exact Spotify version

Once we have that, we will pass it on to the relevant team, who will look further into it.

Thanks!

[Mihail]

Thanks for reporting this to us.

First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.

If after that you’re still having trouble with this, could you provide us with the following info:

• device + OS version 
• exact Spotify version

Once we have that, we will pass it on to the relevant team, who will look further into it.

Thanks!

[Beth123]

Hi @Mihail  I reinstalled the app following the steps but still have the same issue.

OnePlus 8 Pro

Oxygen OS 11.0.5.5.IN11BA

Android 11

Spotify 8.6.20.1063

[vaertie]

Hi @Mihail ,

I followed the exact steps for a clean reinstall (again). It didn't help.

So here are the requested details:

Device: OnePlus 5T (ONEPLUS A5010)

Android Version: 10

OxygenOS version: 10.0.1

Build Number: ONEPLUS A5010_43_201029

Spotify Version: 8.6.20.1063