"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

[SylviaNZ]

Plan; Premium

Country: New Zealand

It's the same on all my devices - whether Apple or Android 

My Question or Issue

I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stopped syncing so I followed the advice on this community of disconnecting the two, deleting the playlist on Spotify, then reconnecting. I've done this 3 times now.  However the playlist on Spotify only shows 94 songs whereas I've Shazamed 147 songs. And the songs that don't show up seem random - it's not that the first ones don't show or that certain albums don't show. For example I shazamed 3 songs recently from the same album on the same day and only one shows in Spotify. Any ideas? 

[SylviaNZ]

Hey there folks, 

Just sharing an update with you all:

I've gone ahead and did some tweaks in the Status Update to make it more clear that this issue should be resolved for iOS users as this caused some confusion.

If you're currently in version 14.2 (and newer) of the Shazam app and you're experiencing something similar on an iOS device, we'd recommend posting in the relevant Help board so we can take a closer look into things.

We'd also suggest checking out this Spotify Answer that contains more info and troubleshooting you can try.

For Android users, rest assured that the teams are still working into improving things. Make sure to keep both Spotify and Shazam apps up to date in the meanwhile.

Lastly, keep in mind that if you're on Android, you can try deleting the "My Shazam Tracks" playlist to restart the sync. However, we don't recommend trying this step if you're having troubles with the iOS app as this won't work in the same way (you'll only see new shazamed tracks display).

If anything changes for Android users, we'll keep you in the loop here!

Hope this helps clear things up a bit more! If you have any questions about what different Ongoing Issue statuses mean, you can check this Spotify Answer.

Have a lovely day 🙂

[dahazem]

Hi.

I don't know if this behavior is normal, but when I used the music recognition from the control center the songs are not syncing. The only way is to open the app then tap on shazam 

[imbafisk4tw]

I only use Shazam by opening the app directly and then pressing the button. This doesn't seem to be it, nice idea though

[dj_machoman]

It’s working for me, finally, after the latest Shazam app update.

[Mihail]

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! Just make sure your Spotify and Shazam apps are updated to the latest version.

If you're still having trouble, make sure to post a new thread in the relevant help board here.

Thanks!

[grubyak]

@Mihaila aaand it's not working in all cases. Glad you are not developing software for Boeing. 

Example?

Play in spotify: Waveshaper - CRT Days

Shazam properly recognizes the song, but nothing gets added to "My Shazam Tracks".

Works for example for: "Highway Superstar - Splash" ... this means you are still selectively adding songs. 

Using latest available versions:

- spotify: 8.5.88.883

- shazam encore: 11.7.0-201207

Please remove 'fixed' status. Cut the people's frustration "oh maybe it works this time, Mihail said it's fixed now" and fix the issue for real. It's being reported months ago, it's not a rocket science man, I still believe you can do it. Everyone is keeping fingers crossed! 😛

[imbafisk4tw]

Well it doesn't for me. Altough there hasn't been any updates for shazam nor spotify in my google play store. I'm in Germany is there a different rollout schedule?

[grubyak]

(comment removed by author, as previously deleted comment was added back by moderation!)

[Peter]

Hey @grubyak,

Thanks for reaching out, and apologies for the confusion!

We looked into what happened with your previous posts, and it seems like your initial post was picked up by the spam filter, which will have affected your subsequent posts, too. We've now gone ahead and restored your latest post.

Regarding the issue, we've noticed that you're running an older Shazam version - would you mind heading here and confirming the latest available version for you, and then making sure you're on it? 

@imbafisk4tw - would you also mind checking the above?

Thanks - keep us posted!

[grubyak]

@Peter thank you for checking up the commenting issue. Yes, it was confusing to see my post disappearing after a minute.

My current setup after your suggestion:

- shazam encore: uninstalled

- shazam: discover songs & lyrics in seconds: 11.7.0.201207 (latest available in google play store)

- spotify: 8.5.88.883 (latest available in google play store)

Is bug fixed? No.

Is syncing working? Still only partially. Unreliable.

Be fair and mark this issue as still not fixed.

Please check:

- "Waveshaper - CRT Days", gets recognized by shazam, NOT getting added to spotify playlist

- "Highway Superstar - Splash", gets recognized by shazam, getting added to spotify playlist

[imbafisk4tw]

@Peter you are pointing me to a iOS App Store. I'm running Anroid and there is no update available for neither Spotify nor Shazam...