"New Releases for you" missing

Plan

Free

Country

 Australia

Device

Dell Laptop

Operating System

Windows 10

 

My Question or Issue

The new releases for you section which every friday updates with a selection of new releases from artists I follow is no longer there. What happened? Is it coming back?

Hey folks,

 

Thanks for reporting this. We can confirm the tech team are aware of the issue.

 

We don't have a timeframe for a fix, but hopefully we'll have an update soon.

 

For now, we'd recommend keeping your apps up-to-date.

 

Thanks again!

Comments
betsig250
Regular

Uninstalled and installed the App version and still missing.

Rock Star 15
Rock Star 15

@betsig250@Amen_Yohannes

 

If possible, could you try another network and another device to see if the issue exists there too?

If you have a spare account or a good friend, try logging in with your spare or the friend's account to see if the issue persists.

 

Let me know your Spotify versions too, you'll find it under Menu dots - Help - About Spotify. :)

 

Let me know how it goes!

betsig250
Regular

Spotify Version

1.0.90.268.ga8a0ceb4 (Windows Store version)

 

Like I said this has been sporadic but this is the first time it has lasted for more than a week.

Rock Star 15
Rock Star 15

Hey @betsig250

 

Sorry for the delay!

 

If this is still happening to you, I suggest logging in with a different account (your spare or a good friend's) to see if the issue persists.

 

Let me know how what happens :)

 

betsig250
Regular

Still missing.

Rock Star 15
Rock Star 15

Hey @betsig250

 

Is the feature still missing after reinstalling Spotify (there is a new version available?

 

If yes, let me know your Spotify version, operating system and the device. :)

Moderator
Moderator
Status changed to: Under investigation

Hi there,

 

We've received multiple reports from users that are missing the "New Releases For You".

 

We are currently investigating this issue and will get back to you as soon as we have more info.

 

Thanks for you patience and have a nice day.

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

As we've mentioned, we're currently looking into this issue.

 

If you're missing the "New Releases for You" section on your mobile device, make sure to hit the +VOTE button. It'd be also helpful to leave a comment below with your device details and Spotify version so we can pass on the right teams.

 

We'll get back to you as soon as we have more info, thanks!

Moderator
Moderator
Status changed to: Not Right Now

Hey folks,

 

Thanks for reporting this. We can confirm the tech team are aware of the issue.

 

We don't have a timeframe for a fix, but hopefully we'll have an update soon.

 

For now, we'd recommend keeping your apps up-to-date.

 

Thanks again!