"Play on Spotify" button missing in Instagram Stories

[Kb3395]

Plan

Premium

Country

US

Device

iPhone 8 Plus

Operating System

iOS 12.2

Spotify App Version

8.5.3

My Question or Issue

When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. It just posts a screenshot (attached below) with no way of linking back to the Spotify app to play the track. 

My phone software and Spotify app are both up to date and I have tried deleting and redownloading both multiple times. This feature used to work no problem but just stopped one day.

[Cosmin13]

How did you solved?

[JerryAng]

Hey There ! I have the same problem and i still cant find the solution ! 

Spotify Version : Spotify 8.5.1.734

Instagran Version : Instagram 89.0.0.21.101

Device : Xiaomi Pocophone F1 MIUI 10.2.3.0

[byzyldz]

Same here

Xiaomi Mi 8 Lite

Instagram : 90.0.0.18.110

Spotify: 8.5.2.759

[JerryAng]

My friends share a song on their instagram story and there is "Play on Spotify" button under their instagram username, then i tried to share a song too, but there is no "Play on Spotify" button in my story. Can someone tell me the solution? i tried to search treads about this problem but i still cant find the solution. 

Here is my spotify, instagram and phone version:

-Spotify Version : Spotify 8.5.3.716

-Instagran Version : Instagram 91.0.0.18.118

-Device : Xiaomi Pocophone F1 MIUI 10.2.3.0

[Loxer]

Hey @Kb3395, welcome to the Community.

Hope you're doing great!

This issue seems to be under investigation here.

Please add your +VOTE and details and follow the thread for future status updates.

Thanks 🙂

[Kb3395]

I saw that thread but unfortunately, my issue isn't with the camera opening. Rather, when I click the Instagram share button, it opens w/just a screenshot of the song and no link to the song or Spotify app (as if I just screenshotted what I was listening to and posted it on my story). This has been going on for a few months now 😞 

[Loxer]

Hey @Kb3395,

If possible, could you check using a different device or Spotify account if the same issue persists?

@JerryAng

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Thanks 🙂

[Kb3395]

https://community.spotify.com/t5/Android/Instagram-Stories-Play-on-Spotify-Button-Problem/m-p/461206...

I have the same issue!! All apps & operating systems up to date; have tried deleting/reinstalling both apps many times. PLEASE HELP this has been going on for months 😞

Plan

Premium

Country

US

Device

iPhone 8 Plus

Operating System

iOS 12.2

Spotify App Version

8.5.3

[JerryAng]

I reinstalled both instagram and spotify. I also restarted my device like twice. But it all the same. The "Play on Spotify" button still wont appear in my instagram story . Please help 😞 . 

[Daisy]

Hey @JerryAng,

Thanks for your reply.

Can you let us know what happens when you use a different account? 🙂 

Have a nice day!