"Play on Spotify" button missing in Instagram Stories

Submitted by Kb3395 on ‎2019-05-06 06:19 AM

Plan

Premium

Country

US

Device

iPhone 8 Plus

Operating System

iOS 12.2

Spotify App Version

8.5.3

 

My Question or Issue

When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. It just posts a screenshot (attached below) with no way of linking back to the Spotify app to play the track. 

 

My phone software and Spotify app are both up to date and I have tried deleting and redownloading both multiple times. This feature used to work no problem but just stopped one day.

C6FF87EC-13FE-41BC-9242-71A84213D3A3.png
06D17760-7460-4443-ACFD-11DE0BF782CF.png

Hey folks,

 

Thanks for reporting this issue to us.

 

We've made the right team aware of this, and they're currently looking into it.

 

First, if you’re experiencing this issue, make sure to click + VOTE.

 

Then, could you make sure to provide us with the following info so that we can pass it on:

  • device + OS version
  • exact Spotify version
  • exact Instagram version?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

 

See more ideas labeled with:
Status: Under investigation

Related Issues

Comments
Danpytel
Danpytel
Newbie
‎2019-01-26 05:23 AM

Plan

Free

Country

germany

 

Device

(iPhone 6s)

Operating System

(iOS 12.1.3)

 

My Question or Issue

 I try to share songs to my Instagram story but after adding them the play on Spotify button won’t apper only cover picture and name of the song. Nothing clickable… my system and all the apps are updated also tried to reinstall both Spotify and insta apps. Any suggestions? 

 

Greetings! Daniel 

05F4F9B7-729D-475C-ACB8-D6B070974FDC.png
yordanovmario
yordanovmario
Newbie
‎2019-01-27 12:41 PM

Sane here, very annoying

Peter
Moderator
Moderator
‎2019-01-29 02:19 PM

Hey @yordanovmario and @Danpytel,

 

Thanks for reaching out to us about this.

 

This is something we are aware of and which we are currently looking into.

 

Could you provide us with all of the following info:

  • exact Spotify version
  • device and OS version
  • Instagram version?

We will pass this information on to the relevant team, and we'll make sure to get back to you as soon as we have an update on this.

 

Thanks! We'll be looking out for your replies.

drbee79
drbee79
Newbie
‎2019-01-29 05:49 PM

Spotify version: 8.4.90.684

Device - OS: iPhone 6S A1633 - iOS 12.1.3

Instagram version: 78.0

user-removed
Not applicable
‎2019-01-29 06:43 PM

iPhone 7 Model MN9N2LL/A - iOS 12.1.2 (16C101)

Instagram 78.0.0.9.103

Spotify 8.4.89.675

yordanovmario
yordanovmario
Newbie
‎2019-01-29 08:00 PM

Spotify 8.4.90

IG 78.0

iPhone XS iOS 12.1.2

vardanyan88
vardanyan88
Newbie
‎2019-01-30 12:17 PM

Spotify: 8.4.90

Device: iPhone X iOS 12.1.3

Instagram: 78.0

 

Peter
Moderator
Moderator
‎2019-02-08 09:27 AM

Hey folks,

 

Thanks for providing us with that info.

 

Could you try updating your Instagram app and restarting your device to see if that fixes things?

 

Keep us posted!

 

vardanyan88
vardanyan88
Newbie
‎2019-02-08 11:03 AM

Hi Peter,

It works, thank you !

Peter
Moderator
Moderator
‎2019-02-09 12:14 PM

Hey @vardanyan88.

 

Glad to hear it!

 

Happy sharing :)

 

spotify:track:2mKgAOAUL9uTOFGPxb4a6O