"Play on Spotify" button missing in Instagram Stories

Plan

Premium

Country

US

Device

iPhone 8 Plus

Operating System

iOS 12.2

Spotify App Version

8.5.3

 

My Question or Issue

When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. It just posts a screenshot (attached below) with no way of linking back to the Spotify app to play the track. 

 

My phone software and Spotify app are both up to date and I have tried deleting and redownloading both multiple times. This feature used to work no problem but just stopped one day.

C6FF87EC-13FE-41BC-9242-71A84213D3A3.png
06D17760-7460-4443-ACFD-11DE0BF782CF.png

Hey folks,

 

Thanks for reporting this issue to us.

 

We've made the right team aware of this, and they're currently looking into it.

 

First, if you’re experiencing this issue, make sure to click + VOTE.

 

Then, could you make sure to provide us with the following info so that we can pass it on:

  • device + OS version
  • exact Spotify version
  • exact Instagram version?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

 

Comments
aegiel
Newbie

Still not working here, everything is updated.

Moderator
Moderator

Hey there @aegiel@DocCivillian, and  @Kb3395,

 

Thanks for keeping us in the loop!

 

Since you mention that you're still having troubles with this, it'd be helpful if you could confirm the Spotify and Instagram app version you're on. We'll make sure to pass it on to the right folks.

 

We'll be keeping an eye out for your replies, thanks!

DocCivillian
Visitor

Spotify: 8.5.18.932

Instagram: 107.0.0.27.121

Samsung Galaxy S4 - Android 4.4

 

Nothing seem to change after a factory reset and bunch of updates. 

aegiel
Newbie

Spotify: 8.5.17.676

Instagram: 105.0.0.18.119

Kb3395
Casual Listener

@Katerina 

 

Spotify 8.5.19

Instagram 107.0

iPhone 8 Plus iOS 12.4

 

A lot of us have given this information multiple times now, please let us know when we can expect something to actually be done about this.

 

Thank you!

JerryAng
Newbie

@Katerina@Daisy  

Spotify Version : 8.5.18.934
Instagram Version : 107.0.0.27.121

Xiaomi Pocophone F1 MIUI 10.3.6

 

I have given this information for several times, but still no changes, and i cant try my account on other phone since i only have 1 phone, i think you need to fix the apps, not to tell people to change their phones.

 

and yes, i tried different spotify and instagram account to see if it works, but it doesnt work at all, still no "Play on Spotify" Button under my instagram story

Kb3395
Casual Listener

@Peter @Daisy @Katerina Is there any update on this? This has been an ongoing issue for months. Please don't ask us to update our apps again or try to log in from a different device. It's clear that this issue is on your end and not a user error. Please let us know ASAP when we can expect to be able to use this feature again. 

frablee
Newbie

@Katerina

yes same problem, "play on spotify" didn't appear on top left corner. a.k.a missing.

 

Oneplus 5T / Android Oxygen OS 9.0.8

Spotify ver - 8.5.21.754

Instagram ver - 108.0.0.23.119

thankyou