"Something went wrong" error on desktop app and web player for Turkish users

[MihailY]

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player. 

[btkocc]

Bumping the thread.

Plan

Premium Student

Country

Turkey / Turkiye

Devices

(iPhone 13 Pro, Windows 10, Macbook Air M3)

Operating System

(iOS 18, Windows 10, macOS Sequoia)

Application Version

Spotify for Windows (64 bit)
1.2.52.442.g01893f92

My Question or Issue

Both my machines (Mac and Windows) are returning "Something went wrong, try reloading the page" error in the middle part of the app. Mobile app works fine. I can play my playlists or saved albums by double-clicking on them, but cannot view artist/album/playlist information. I have attached a screenshot of the application window on Windows 10.

[lxtinkxn]

YIPPPIEEEE ITS SOLVED 

[OscarDC]

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! Just make sure you're not using a VPN and your app is updated to the latest version.

If you're still having trouble, make sure to post a new thread in the relevant help board here.

Thanks!

[fatihturan]

It didn’t get fixed even after I updated Spotify. My Spotify version is: Spotify for macOS (Apple Silicon) 1.2.52.442.g01893f92

What's wrong with this app guys?

[MCV-1]

@OscarDC 

No, it's not fixed, it's still broken.

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Spotify for Windows (64 bit) 1.2.52.442.g01893f92

This is the latest version, right?

[fxthysq]

It works now. Thanks!

Spotify for macOS (Apple Silicon)
1.2.52.442.g01893f92

[fxthysq]

@fatihturan do a 'clean reinstall' following the instructions here: https://support.spotify.com/uk/article/reinstall-spotify/

[MCV-1]

I downgraded Spotify one version, and it stopped showing  the error. Their latest build must be borked.

Edit: It auto updated, and the error is back. Definitely borked.

[selselsel]

for me still not working! its been 2 days now

[Ramzen]

I also have the same problem and the support has no idea about this general issue, they just request us to create new accounts, like hello!??!