I have tried everything I've seen here: deleted the Library files, restarted the app, reinstalled the app.Mac OS Mojave 10.14.4, Macbook Pro 13-inch 2017.
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MacBook Pro 2016
My Question or Issue
Ever since I canceled my premium last week (on the app), I cannot listen to any songs that were not already favorited by me. Every time I try to play any song not in my playlist it starts for 1/2 a second then I get a "Spotify can't play this right now. If you have the file on your computer you can import it" message at the top. This is getting very annoying and none of the suggestions ive found previous seem to work. This only affects the app, it works on the online version.
Have deleted all libraries, reinstalled app, updated audio driver etc etc.
@spotify pls help
Spotify would love to have all the world’s music available to everyone. However, some artists and tracks aren't currently available. This means that the artist hasn't made those greyed out songs avialable in your region.I'd recommend reading this article for more info.Hope this helps!
plays the first 7 seconds of a song and after that says cant play current song, already tried reinstalling several times and clearing cache and turning off hardware acceleration but nothing works, spotify still works fine on my windows computer and my iphone and my ipad but only on my mac it stopped playing properly, used to work fine
I recently got a new laptop with Windows 10 on it, and spotify will not play any music through the desktop application. I see a blue bar across the top that says "Spotify can't play this right now. If you have the file on your computer you can import it." It works fine through the web, on my desktop computer, and on my Android. I have searched through the forums and a lot of google to try and resolve it on my own. Below is what I have tried up to this point.
1. Rebooted the computer
2. Deleted spotify local cache
3. Reinstalled spotify through the website download
4. Reinstalled spotify through the windows store
5. Reinstalled audio drivers
6. Disabled hardware acceleration
7. Running in compatibility mode
8. Running as adminisatrator
9. Playing music from a different internet connection
10. Downloading music and playing in offline mode
11. Uninstalled and installed an older version of Spotify
What is even more crazy to me, is that I can use the desktop application on my laptop to control music when it is playing on the website or in other locations, but it won't play the music itself.
Any help would be greatly appreciated.
I have the same exact issue. I've tried everything. And I mean literally everything. I have contacted support and they replied to me just saying to check the community, which I had already done, which wasn't very helpful. I checked every post about this issue and did everything they said to do, with no success. Please help.
Bump - Still experiencing the issue today.
1. Tested on a different internet connection, still does not work.
2. Downloaded a playlist locally and tried to play them in offline mode. Does not work.
Same issue here, reinstalled, cleared caches, turned HW acceleration off...
All works fine on my phone! So music is available in my region (!).
@spotify please solve this for MANY MANY users!
Thanks for the idea. I tried it as well and I still see the same message. Bummer.
Hi there!I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.
If possible try updating to macOS Mojave 10.14.4 :)If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?I'll see what I can suggest next!
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