"Spotify can't play this right now." Songs stop after seconds.

I have tried everything I've seen here: deleted the Library files, restarted the app, reinstalled the app.
Mac OS Mojave 10.14.4, Macbook Pro 13-inch 2017.Screenshot 2019-04-22 at 19.58.42.png

Hey there folks,

 

We really appreciate your patience so far!

 

To be able to look into this deeper, we'd like to receive the following info:

 

  1. Date and time when this happens
  2. A screenshot of the occurrence

Looking forward to your reply.

 

Have a nice day!

Related Issues

Comments
fozzy343
Casual Listener

Plan 

Premium

Country

USA

Device

MacBook Pro 2016

Operating System

Sierra 10.12.6

 

My Question or Issue

Ever since I canceled my premium last week (on the app), I cannot listen to any songs that were not already favorited by me.  Every time I try to play any song not in my playlist it starts for 1/2 a second then I get a "Spotify can't play this right now. If you have the file on your computer you can import it" message at the top.  This is getting very annoying and none of the suggestions ive found previous seem to work.  This only affects the app, it works on the online version.  

 
 
jgordo
Casual Listener

Same issue.

 

Have deleted all libraries, reinstalled app, updated audio driver etc etc.

 

@spotify pls help

Rock Star 15
Rock Star 15

Spotify would love to have all the world’s music available to everyone. However, some artists and tracks aren't currently available. This means that the artist hasn't made those greyed out songs avialable in your region.

I'd recommend reading this article for more info.

Hope this helps!

madeupman1
Newbie

 

Family Plan

Premium

Country

 

Macbook Pro

 

plays the first 7 seconds of a song and after that says cant play current song, already tried reinstalling several times and clearing cache and turning off hardware acceleration but nothing works, spotify still works fine on my windows computer and my iphone and my ipad but only on my mac it stopped playing properly, used to work fine

 

Plutokiss
Newbie

Plan

Premium

Country

USA

Device

PC

Operating System

Windows 10

 

My Question or Issue

I recently got a new laptop with Windows 10 on it, and spotify will not play any music through the desktop application. I see a blue bar across the top that says "Spotify can't play this right now. If you have the file on your computer you can import it." It works fine through the web, on my desktop computer, and on my Android. I have searched through the forums and a lot of google to try and resolve it on my own. Below is what I have tried up to this point.

 

1. Rebooted the computer

2. Deleted spotify local cache

3. Reinstalled spotify through the website download

4. Reinstalled spotify through the windows store

5. Reinstalled audio drivers

6. Disabled hardware acceleration

7. Running in compatibility mode 

8. Running as adminisatrator

***UPDATE***

9. Playing music from a different internet connection

10. Downloading music and playing in offline mode

***UPDATE2***

11. Uninstalled and installed an older version of Spotify

 

What is even more crazy to me, is that I can use the desktop application on my laptop to control music when it is playing on the website or in other locations, but it won't play the music itself.

 

Any help would be greatly appreciated.

MrSwamzi
Newbie

I have the same exact issue. I've tried everything. And I mean literally everything. I have contacted support and they replied to me just saying to check the community, which I had already done, which wasn't very helpful. I checked every post about this issue and did everything they said to do, with no success. Please help.

Plutokiss
Newbie

Bump - Still experiencing the issue today.

 

Additional testing:

1. Tested on a different internet connection, still does not work.

2. Downloaded a playlist locally and tried to play them in offline mode. Does not work.

arjanvl
Casual Listener

Same issue here, reinstalled, cleared caches, turned HW acceleration off...

All works fine on my phone! So music is available in my region (!).

@spotify please solve this for MANY MANY users!

 

Plutokiss
Newbie

Thanks for the idea. I tried it as well and I still see the same message. Bummer.

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

If possible try updating to macOS Mojave 10.14.4 :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!