we have the exact same address on Spotify I’ve checked 10 times, we have the same country of payment and when I put the address the message says that we are not at the same address... I’m getting really mad at this stuff
please help 😞
[Star Edit - Removed Personal Information contained within screenshots]
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.
If you're still having trouble, make sure to post a new thread in the relevant help board here. We can then take a closer look into things for you.
For more info about what the different Ongoing Issues statuses mean, check this Spotify Answer.