"Your addresses didn't match" - issues with users accepting invites to Duo/Family plans

Status: Fixed

Hi I need help 

 

my boyfriend got duo premium and I can’t join it 

we have the exact same address on Spotify I’ve checked 10 times, we have the same country of payment and when I put the address the message says that we are not at the same address... I’m getting really mad at this stuff 

please help 😞

[Star Edit - Removed Personal Information contained within screenshots]

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Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here. We can then take a closer look into things for you.

 

For more info about what the different Ongoing Issues statuses mean, check this Spotify Answer.

 

Thanks!

Comments
Katerina
Status changed to: Under investigation

Hey there folks,

 

Thanks for bearing with us!

 

Our teams have made some changes that should help resolve this issue.

 

If you were affected and you're still having troubles, ask your plan's manager to update your address here. They can re-enter the same address as previously. Afterwards, they can re-invite your account to the plan. 

 

If that doesn't do the trick and you're still having troubles, let us know. It'd be super helpful if you could include some details, for example if you see the same error message appear or a different one. 

 

Keep in mind that both your and the manager's Spotify accounts need to be set to the same country.

 

We'll be keeping an eye out for your replies!

Elena
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here. We can then take a closer look into things for you.

 

For more info about what the different Ongoing Issues statuses mean, check this Spotify Answer.

 

Thanks!

Bamberry1

I have the issue of address not matching for registering spotify family. I am the Family Premium owner. I tried to add my mom to the premium account, but got error that her address doesn’t match mine. I already tried with incognito mode, different connection, device, services, but still does not work. Please help fix. Thank you. @Billy-J 

Katerina

Hey there @Bamberry1

 

Thanks for posting in the Community!

 

Have you also already tried updating your plan's address here (you can try re-entering the same address as previously) and then re-invite your mom's account to the plan?

 

If so, and you're still having troubles, we'd recommend starting a new thread in the relevant Help board. Since this Ongoing Issue should be resolved, we can take a closer look into what's happening and better troubleshoot the issue you're experiencing.

 

Keep us posted 🙂