Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi @vlamar2, welcome to the Spotify Community!
At the moment we don't have telephone support, but we'll be happy to help you over here.
If you received notification of the payment, but you're unable to see the Premium features, it's possible that you accessed a second Free account. If your Premium account was created through Facebook, make sure to log in with your Facebook details. If you created your account with an username, use that username to access.
Let us know if that helps.