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A playlist has disappeared

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A playlist has disappeared

AnaRamirez
Newbie

My Question or Issue:

Yes, it was a playlist of my own.

No, I don't erase it

In the case I erase it, I search in my deleted playlist and it is not there

And yes, I search 5 times in my library and in "Recover Playlist"

My playlist is called "Neon" , where is it? I only had one account, the facebook one

Plan

Free

Country

Mexico

Device

iMac

 

1 Reply

Re: A playlist has disappeared

Moderator
Moderator

Hey @AnaRamirez.

 

Thanks for getting in touch.

 

It's very easy to create an account with us. Perhaps you have a second account you are not aware of. Try to log out from all devices and log back in using your Facebook profile (by clicking the blue Log in with Facebook button).

 

Here's instructions on how to  find any additional account you might have. If you do find a second account you can try recovering the playlist from there.

 

Hope this helps. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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