Alexa Fire Cube keeps prompting to download Spotify

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Alexa Fire Cube keeps prompting to download Spotify

Vrs815
Newbie

Every time I ask Alexa to play a song she responds with “to use Spotify you’ll need to download it first, sending you to the App Store now.” Then she just opens Spotify home screen. I’ve already tried uninstalling and reinstalling. Thank you 

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Re: Alexa Fire Cube keeps prompting to download Spotify

dirk_dewachter
Newbie

Same here.  Happens on an Amazon fire TV cube.  Only possibility is to reset device to factory defaults and start from scratch, which willl work for about 12h untill it happens again...had to reset 4 times in the last 2 days.

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