Hmmm yea I followed the link and I can log into the .com one and see my devices not sure I’ve seen that menu on the .ca site. This is so confusing. I just want to to pay play my “jencjendndje” playlist and it’ll do it. Not sure how google gets it right and amazon can’t
Same issue here. I'm in Canada, and my Amazon/Alexa device settings and Spotify account are both set to Canada. We've never been able to request music by genre, or custom playlists like My Discover Weekly (everything else works fine).
When initially setting up my Echo dots, I did temporarily switch my Amazon devices registration location to USA so that I could download the Sonos skill for Alexa. But since then changed everything back to Canada and it all seems to be working except for search by genre or custom playlist!
Oddly, I just changed the language setting for my individual Echo dots from "English (Canada)" to "English (US)" (ignoring the automated warning prompt), and this seems to have resolved issues I was having with a separate Alexa skill. Sadly no improvement to this problem!
We’ll never figure it out. Such a shame. Love my echo plus. But hate that I can’t just say play “my” playlist because it can’t find it. Have to go to my phone or tablet and play the playlist from there. It’s not like Spotify is a google product not sure why they can’t get it to work properly :(