Alexa help

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Alexa help

rams79
Newbie

Plan

Premium

Country

 United Kingdom

Device

Iphone x

Operating System

(iOS 12.1.4

 

My Question or Issue

 I'm having trouble linking my new premium account to my alexa via the app.

I'm selecting, settings, music, link new service. But when i click on the spotify image nothing happens.

 

Have anyone experienced this before or am i doing something wrong?

 

Many thanks

 

James

 

 

 

 

1 Reply

Re: Alexa help

Moderator
Moderator

Hey @rams79.

 

Thanks for getting in touch!

 

Could you try to reinstall both the Spotify and the Alexa app to see if this helps? If it doesn't help, try to setup the Alexa using a different device. That way we can find out if this is related to the device you are using.

 

You can find some additional info on this page. Let us know if it's still not working and we'll be happy to help.

 

Have a nice day.

GuidoModerator
 
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