Alexa reports Spotify is currently not available in your region

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Alexa reports Spotify is currently not available in your region

Casual Listener

Plan

Family

Country

Netherlands

 

Device

Sonos beam (alexa)

Operating System

Alexa

 

My Question or Issue

I own a Sonos beam for a few months and using Alexa for controlling Spotify on my beam. This worked awesome. However recently I switched from Spotify premium (via the Dutch telecom provider KPN) to Spotify family and currently when I ask Alexa to play some music it reports that it is currently not available in my region. If I play Spotify on my beam (using the Sonos or Spotify app) I can still ask Alexa what is currently playing or ask to play the next song. Only asking Alexa to play something via Spotify is not working.

Is this because I have Family now?

 

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Re: Alexa reports Spotify is currently not available in your region

Moderator
Moderator

Hey folks,

 

Thanks for reaching out here and reporting this in the Community!

 

It looks like the feature has been withdrawn in your country. You can read more about this here.

 

If you've already tried basic troubleshooting such as updating both apps and re-linking your accounts, we'd suggest to get in touch with the Amazon customer support.

 

As a workaround, you could try changing your country setting for the Alexa device, following the steps here.

 

Hope you'll find this info useful. Give us a shout, if there's anything else you need help with.

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen

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14 Replies
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Re: Alexa reports Spotify is currently not available in your region

Visitor

I'm experiencing the same with Spotify Family.

 

Spotify used to work perfectly fine on my Echo Dot 3 (in the Netherlands)  but since a few days Alexa keeps reporting Spotify is not available in my region.

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Re: Alexa reports Spotify is currently not available in your region

Visitor

I have the same issue. I live in The Netherlands and asked Alexa to play one of my Spotify playlists and she now says it’s not available in my region??  What’s going on Spotify. I also have a family subscription. 

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Re: Alexa reports Spotify is currently not available in your region

Regular

Having the same issue with a new Echo Dot. 

Also a KPN Spotify Premium account.

 

I've checked my location/address on Amazon's account page.

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Re: Alexa reports Spotify is currently not available in your region

Casual Listener

So you are saying you have the same issues without a family subscription?

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Re: Alexa reports Spotify is currently not available in your region

Regular

Yes, I do have a premium subscription. Not a family subscription.

It is a partner subscription via a Dutch ISP called KPN.

Schermafbeelding 2020-03-08 om 15.39.28.png
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Re: Alexa reports Spotify is currently not available in your region

Casual Listener
Yeah I had that also before the family subscription, but that worked. Thought it was because of the family subscription, but apparently it is now maybe for every (paid) subscription?
can spotify assist us?
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Re: Alexa reports Spotify is currently not available in your region

Visitor

I am also encountering these same issue. I have the Echo Dot 3 and Echo Show and since a couple of weeks ago, The Spotify has been acting up in regards to voice commands. Every time I ask it to play Spotify it will reply with that same sentence. However via the Spotify app I am able to stream my music through my echo speakers.

 

Fyi I have just Spotify Premium account.

Trusting that Amazon and Spotify can fix this issue asap

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Re: Alexa reports Spotify is currently not available in your region

Casual Listener
I have the same problem. Premium account (not family plan) with the first gen. Echo in The Netherlands.
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Re: Alexa reports Spotify is currently not available in your region

Visitor
I have the same. Also from the Nederlands.
I have a student premium account, but in my opinion that shouldn't matter.
"Spotify is not currently available in your region". That's all I hear when I voice command her to spotify. And yes my settings are correct to my living area
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