Alexa stuck on same playlist/music and won’t play what I ask

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Alexa stuck on same playlist/music and won’t play what I ask

ipa123
Casual Listener

Plan

Premium

Country

UK

Device

Samsung Phone

Operating System

Android

 

 

My Question or Issue

I setup my mums new amazon echo dot and linked her spotify premium account to it (recently upgraded it to premium as needs to be premium to work on Alexa). 

it worked originally when asked to play a generic playlist - eg “play 60s music”, however now the problem is that whenever she/I ask it to play a particular song, artist or any other music, Alexa repeats the correct song requested, but then keeps playing the same playlist it was on previously.

If I open spotify on her phone then I can change tracks successfully, but it seems that Alexa isn’t able to - it just keeps playing whatever it was on!

Any help appreciated.

Thanks

 

 

33 Replies

JoDAn
Visitor

I have the same problem with a stuck playlist but on a PC desktop, not Alexa.  I was listening to a large playlist, decided to search for another playlist and played  a couple of songs, then went back to the original playlist, and now it's stuck on the 2nd playlist and I have to hand select every song on the original playlist, or spotify will automatically default to the 2nd playlist that I no longer wanted to listen to.  I removed it from my library, un-"hearted" it, Spotify tried to update itself, I cleared my cache on my system, nothing helped.  I am told I need to uninstall and re-install Spotify, but I get it for free because I'm a verified Spotify Artist, so I'm hoping I can still get it free when I re-install

ZackStone
Visitor
Same problem here. I'm from Brazil. While using Alexa in Portuguese, all Spotify commands used to work well. Then, I changed Alexa to English and this problem started. Disconnect and connect the skill solved the issue, but only for a while.

Sheilzxx
Visitor

Same issue, anyone found a permanent solution? I JUST bough it and this is so disappointing 

fatal421
Visitor

Reset Echo, uninstalled Alexa and spotify from mobile phone. Reinsalled both and did setup procedure. All good now.

KainzVonBeiden
Visitor

Hey Community,

had the same issue and used the "Reset-Procedure" to got it solved, but it came back and remembered that I setup a "Multiroom-Group" the day befor. I deleted this group and it works again. So, befor restetting the whole thing, try this.

Cheers

Christian

Jane7070
Visitor

This is happening to us we only brought the echo dot 2 weeks ago as well 

disabled and enabled Spotify on Alexa app works for few songs then won’t change anymore until you either change songs on your mobile or repeat the process 

really annoying 😡

CloudedMind
Visitor

Just posting to say that I have recently been experiencing the same problem and I don't think it's merely coincidental that a lot of us had issues around the same time. Maybe Spotify updated recently?

mollymcmom
Visitor

I’m having the same issues. I disabled and re-enabled the routine as well as the Spotify account. We’ll see if it keeps happening. 

BassWave
Casual Listener
Having the same issue on the newest Echo. I tell Alexa to play a song but it just repeats the last song that was played on Spotify. I disabled the skill and enabled it. It worked for a few songs and went back to having issues.

BassWave
Casual Listener

Mine randomly started working normally this morning. I didn't do anything. I wonder if there was a software update... Still works for now when I tell her to play a song. 

ipa123
Casual Listener

Thanks for replies above.. very helpful. 
I also managed to fix this with some trial and error too by deleting the apps, un-syncing/re-syncing and enabling the Alexa/Spotify link. Had already tried his but eventually it seemed to work eventually. 

Not sure how it got stuck but seems to work for now anyway! Thanks 

kenzie1399
Visitor

I was having this same problem too earlier today! I was able to fix it tough by going onto the Alexa app on my phone and then Settings>Music&Podcasts>Spotify and then from that page disabling the skill. Once the skill was disabled I re-enabled it and it works like new again! 🙂 I hope that helps ya! 

mario_estolano
Visitor
worked for me!

jennyg_
Casual Listener

This worked for me, thank you!

jennyg_
Casual Listener
This worked for me, thank you!

JMol
Regular
Hey Jennyg_ what was the fix? unlink the spotify account? if so.. the issue will come back soon... if it was a different fix please share! thanks

JMol
Regular

After disabling and re enabling the spotify skill, it works for two or three songs, then it get stuck on the same song again! The echo dot, even if understanding my next song request it keeps playing the current song, VERY frustrating!

Dave5
Newbie

This is an issue for me as well, It only started happening about a week ago! 

Julsgio
Visitor

This is now just happening to me! It says the new requested artist i want but still goes on playing previous music. So frustrating as the whole reason I have the echo is for hands free listening. 
has anyone figured out long term solution? 
(it works after disabling/enabling spotify, but only works one time). 

Ver
Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us 🙂

 

We'd suggest you give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing this issue.

 

It's also a good idea to disconnect the Spotify account in the Alexa App or on desktop here. Then you can log out of the Alexa app and reconnect.

 

If that doesn't help, it's a good idea to set Spotify as a default device.

 

Let us know how it goes. If you have questions, you know where to find us.

 

 

VerModerator
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