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Alexa stuck on same playlist/music and won’t play what I ask

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Re: Alexa stuck on same playlist/music and won’t play what I ask

Julsgio
Visitor

This is now just happening to me! It says the new requested artist i want but still goes on playing previous music. So frustrating as the whole reason I have the echo is for hands free listening. 
has anyone figured out long term solution? 
(it works after disabling/enabling spotify, but only works one time). 

Re: Alexa stuck on same playlist/music and won’t play what I ask

Ver
Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us 🙂

 

We'd suggest you give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing this issue.

 

It's also a good idea to disconnect the Spotify account in the Alexa App or on desktop here. Then you can log out of the Alexa app and reconnect.

 

If that doesn't help, it's a good idea to set Spotify as a default device.

 

Let us know how it goes. If you have questions, you know where to find us.

 

 

VerModerator
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Re: Alexa stuck on same playlist/music and won’t play what I ask

mario_estolano
Visitor
worked for me!

Re: Alexa stuck on same playlist/music and won’t play what I ask

Luis_1979
Casual Listener
It didn’t work to me. I still have the same problem 😞

Re: Alexa stuck on same playlist/music and won’t play what I ask

CarlosE
Moderator
Moderator

Hi there @Luis_1979,

 

Thanks for getting in touch and trying our suggestions.

 

Give these steps a try and let us know how it goes:

 

1. Unlink your Spotify and Alexa accounts. Find how here.

2. Turn your Alexa device off.

3. Restart your router by unplugging it from power for at least 15 seconds.

4. Log out from your Spotify account, restart your phone, and log back in.

5. Turn on your Alexa device and link your accounts again.

 

Also, make sure you're running the latest version of the apps.

 

We hope this does the trick. Keep us posted.

CarlosEModerator
 
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Re: Alexa stuck on same playlist/music and won’t play what I ask

Luis_1979
Casual Listener
That worked! Thanks a lot!

Re: Alexa stuck on same playlist/music and won’t play what I ask

Charlotte901
Casual Listener

I have tried all the suggestions and it still doesn't work. It will work for one song and then go back to not working. I got the Alexa for Christmas and it only worked for about a week before this started happening. It's so frustrating 😞 I even tried rebooting the Alexa before reinstalling Spotify but no good.

Re: Alexa stuck on same playlist/music and won’t play what I ask

Novy
Moderator
Moderator

Hey there @Charlotte901

 

Thanks for reaching out about this, and welcome to the Community 🙂

 

Would you mind letting us know if you notice anything new after unlinking and re-linking your accounts by following these steps? 

 

We'd also recommend making sure that your devices are up to date. 

 

Keep us posted. We'll keep an eye out for your reply.

NovyModerator
 
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Re: Alexa stuck on same playlist/music and won’t play what I ask

Charlotte901
Casual Listener
Hi, yes, I have tried that. Although the steps say the menu is at the top
left of the screen and mine is bottom right. I am on the latest versions of
the apps. I've unlinked and linked multiple times and it only works for one
song...😢

Re: Alexa stuck on same playlist/music and won’t play what I ask

Charlotte901
Casual Listener

Hi, yes, I have tried that. Although the steps say the menu is at the top left of the screen and mine is bottom right. I am on the latest versions of the apps. I've unlinked and linked multiple times and it only works for one song...😢

Re: Alexa stuck on same playlist/music and won’t play what I ask

CarlosE
Moderator
Moderator

Hey @Charlotte901,

 

Thanks for getting back in touch.

 

Just to confirm, did you already try restarting your router? Also, make sure to set Spotify as the default music service to see if that makes any difference.

 

If the issue persists, could you try linking another account, like a friend's or relative's, and give it a try to see if the same happens? This would help us determine if this is account-related.

 

Keep us in the loop.

CarlosEModerator
 
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Re: Alexa stuck on same playlist/music and won’t play what I ask

Charlotte901
Casual Listener
I had tried the router already, I have tried unlinking and relinking
Spotify account to the Alexa the way you described, even though I had done
this multiple times already, and so far so good!! 🤞🤞

Re: Alexa stuck on same playlist/music and won’t play what I ask

Pep9
Visitor

You gotta be kidding dude. Is this the solution? Try to restart all the devices? Its an software problem, thats sure, restarting everything in the house wont help. Is this why the **bleep** why pay for you services? 

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