I've been a spotify user for years now but after I logged in on my phone for the first time last week all my playlists were gone, also on my computer! I know about the double account problem but even after i log in with my normal username and/or facebook account, the playlists (and favorites & followers) are still gone. I've also tried to change the password and there are no deleted playlists in my account. I'ts been one week now and spotify customers support hasn't replied to my mails. How do I fix this? Thank you!