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Appears On disappears after viewing on Web Player

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Appears On disappears after viewing on Web Player

michelleklanier
Casual Listener

My Question or Issue

Currently if you navigate to an Appears On album from an artist's page when you return to the artist's page, that album no longer appears in the Appears On section. Video attached!

 

Anyone else having this issue?

 

Plan

Premium

 

Country

USA

 

Device

Web Player on Chrome V. 67.0.3396.99 (Official Build) (64-bit)

 

Operating System

Windows 7

 

 

3 Replies

Re: Appears On disappears after viewing on Web Player

Alfredo
Roadie

Hey @michelleklanier.

 

Thanks for reaching out to the community!

 

Let's try clearing your browser's cache and cookies, using an incognito window, or a different browser to see if it behaves the same.

 

Also, let us know if the albums come back after refreshing the page, or if they disappear for good.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Appears On disappears after viewing on Web Player

michelleklanier
Casual Listener
Hi Alfredo,

If you clear cache or refresh the page, the disappeared albums return. Even
after clearing cache though the disappearing after clicking into the album
issue still occurs. The same issue occurs in incognito mode and when I try
another browser (Firefox).

Thanks!
Michelle

Re: Appears On disappears after viewing on Web Player

Community Manager
Community Manager
Thanks @ michelleklanier! We don't have a timeframe for a fix, but we're looking into this. Hopefully we'll have something soon. Thanks for the report :)

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