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[BB] Blackberry 9700: some downloads interrupted halfway during playback

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[BB] Blackberry 9700: some downloads interrupted halfway during playback

Pieter
Regular

On my European blackberry 9700 some tracks will only play a couple of seconds or are interrupted halfway through. I've deleted and re-downloaded the app multiple times and also tried syncing in high and low quality through WIFI (I don't use 2G/3G for syncing or streaming). On iPod the syncing and playback of the same tracks and playlists work without problems.

26 Replies

Re: Blackberry 9700: some downloads interrupted halfway during playback

Richard
Roadie
Hey Pieter, welcome to the Community.

Please check your APN (Access Point Name) settings to sort out any connection problems. To get to the APN setting:

OS 5: Options » Advanced Options » TCP/IP
OS 6/7: Options » Device » Advanced System Settings » TCP IP

For example, with o2 'wap.o2.co.uk' won't work. You'd have to use 'mobile.o2.co.uk' instead. Be careful though, as using the 'normal' APN might incur a charge from your mobile carrier.

After changing the settings, you'll need to reinstall Spotify since this data is saved in the app.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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Re: Blackberry 9700: some downloads interrupted halfway during playback

Pieter
Regular

I'm not sure what to do. With OS v5, I checked out the advanced options/TCP/IP link. But it asks to check " enable APN" box and then asks for a username and password. Since I only use WIFI to stream and sync for offline use, I'm not sure how your response applies to my situation. So: problem not solved.

Re: Blackberry 9700: some downloads interrupted halfway during playback

Richard
Roadie

Ah, ok. I wasn't entirely sure that would work either to be honest. We don't see a lot of Blackberry connection problems so I'm relatively inexperienced at dealing with them. In any case, let's keep trying.

 

Check under Options » Device » Application Management

Choose the Spotify app, then Edit Permissions. Connections settings are under the Connection tag. See if there's anything there that might be preventing the app from connecting properly.

 

Spotify uses port 4070 for its connection so this might be being blocked. But we do try 443 and 80 as well. If this doesn't mean much to you then I'd recommend just resetting your wireless router as an initial first step to try.

 

How long have you been using the app? Are the problems caused by anything in particular, that you can see?

 

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Blackberry 9700: some downloads interrupted halfway during playback

Pieter
Regular

my settings are: Connections: Allow; Interactions: Custom (I cannot change this); User Data: Allow.    I've started using this app since last week.

Re: Blackberry 9700: some downloads interrupted halfway during playback

Richard
Roadie
Ok, did you try the router reset? You might need to set up things to allow Spotify access.

To test this out you could try connecting on a different network. Is this at all possible?
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Blackberry 9700: some downloads interrupted halfway during playback

Pieter
Regular

It seems the problem is solved after the reset. Also, it was ok on another wifi-network. So thanks for the magic :smileyhappy:

Re: Blackberry 9700: some downloads interrupted halfway during playback

Pieter
Regular

It seems the problem is back. Exactly the same track jams after 6 seconds both in stream and sync mode.

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Re: Blackberry 9700: some downloads interrupted halfway during playback

Richard
Roadie
Is it just that track in particular, or any song?
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Blackberry 9700: some downloads interrupted halfway during playback

Pieter
Regular

It's a couple of songs, but always the same.

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