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On my European blackberry 9700 some tracks will only play a couple of seconds or are interrupted halfway through. I've deleted and re-downloaded the app multiple times and also tried syncing in high and low quality through WIFI (I don't use 2G/3G for syncing or streaming). On iPod the syncing and playback of the same tracks and playlists work without problems.
I'm not sure what to do. With OS v5, I checked out the advanced options/TCP/IP link. But it asks to check " enable APN" box and then asks for a username and password. Since I only use WIFI to stream and sync for offline use, I'm not sure how your response applies to my situation. So: problem not solved.
Ah, ok. I wasn't entirely sure that would work either to be honest. We don't see a lot of Blackberry connection problems so I'm relatively inexperienced at dealing with them. In any case, let's keep trying.
Check under Options » Device » Application Management
Choose the Spotify app, then Edit Permissions. Connections settings are under the Connection tag. See if there's anything there that might be preventing the app from connecting properly.
Spotify uses port 4070 for its connection so this might be being blocked. But we do try 443 and 80 as well. If this doesn't mean much to you then I'd recommend just resetting your wireless router as an initial first step to try.
How long have you been using the app? Are the problems caused by anything in particular, that you can see?
my settings are: Connections: Allow; Interactions: Custom (I cannot change this); User Data: Allow. I've started using this app since last week.
It seems the problem is solved after the reset. Also, it was ok on another wifi-network. So thanks for the magic
It seems the problem is back. Exactly the same track jams after 6 seconds both in stream and sync mode.
It's a couple of songs, but always the same.
Som some songs are ok, some aren't
Yes, I do have songs synced offline. But the particular songs don't work in either streaming or synced off-line mode. Can it be that there is aninterference from other devices(iPods) I use for my Spotify account?
To summarize what I've done: I've repeatedly deleted and reinstalled the app and I've switched wifi networks also and I've reset the router of 1 of those networks. And ithe songs are ok on iPod.
Yes please
still doesn't work either streaming or synced off-line. Same problem persists
Normally I'm not running any other apps. And I've tried on 2 other wifi networks to reset, resync, re-install and the problem continues. Could you maybe reset the iOS devices also?
Even if I delete the jammed song, search for it again and the play it (before and after syncing), it jams as before. I've also tried to stream and sync i high and low bandwidth to no avail.
The only reason I can think of is that the nr of devices using the same account somehow leads to problems. But then it's strange it's only with Blackberry (although it was the last device after the iOS devices so maybe there is something in there).
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