[BB] Blackberry 9700: some downloads interrupted halfway during playback

[Pieter]

On my European blackberry 9700 some tracks will only play a couple of seconds or are interrupted halfway through. I've deleted and re-downloaded the app multiple times and also tried syncing in high and low quality through WIFI (I don't use 2G/3G for syncing or streaming). On iPod the syncing and playback of the same tracks and playlists work without problems.

[Richard]

Hey Pieter, welcome to the Community.

Please check your APN (Access Point Name) settings to sort out any connection problems. To get to the APN setting:

OS 5: Options » Advanced Options » TCP/IP
OS 6/7: Options » Device » Advanced System Settings » TCP IP

For example, with o2 'wap.o2.co.uk' won't work. You'd have to use 'mobile.o2.co.uk' instead. Be careful though, as using the 'normal' APN might incur a charge from your mobile carrier.

After changing the settings, you'll need to reinstall Spotify since this data is saved in the app.

[Pieter]

I'm not sure what to do. With OS v5, I checked out the advanced options/TCP/IP link. But it asks to check " enable APN" box and then asks for a username and password. Since I only use WIFI to stream and sync for offline use, I'm not sure how your response applies to my situation. So: problem not solved.

[Richard]

Ah, ok. I wasn't entirely sure that would work either to be honest. We don't see a lot of Blackberry connection problems so I'm relatively inexperienced at dealing with them. In any case, let's keep trying.

Check under Options » Device » Application Management

Choose the Spotify app, then Edit Permissions. Connections settings are under the Connection tag. See if there's anything there that might be preventing the app from connecting properly.

Spotify uses port 4070 for its connection so this might be being blocked. But we do try 443 and 80 as well. If this doesn't mean much to you then I'd recommend just resetting your wireless router as an initial first step to try.

How long have you been using the app? Are the problems caused by anything in particular, that you can see?

[Pieter]

my settings are: Connections: Allow; Interactions: Custom (I cannot change this); User Data: Allow.    I've started using this app since last week.

[Richard]

Ok, did you try the router reset? You might need to set up things to allow Spotify access.

To test this out you could try connecting on a different network. Is this at all possible?

[Pieter]

It seems the problem is solved after the reset. Also, it was ok on another wifi-network. So thanks for the magic 

[Pieter]

It seems the problem is back. Exactly the same track jams after 6 seconds both in stream and sync mode.

[Richard]

Is it just that track in particular, or any song?

[Pieter]

It's a couple of songs, but always the same.