[BB] Blackberry does not sync offline tracks

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[BB] Blackberry does not sync offline tracks

Richiemail
Newbie

 

After using Spotify on my Blackberry without any issues (apart from skips in offline tracks) for a month or so, I updated to 0.5.1.2 through Blackberry app world, and my playlists stopped synchronising. I tried reinstalling, then reinstalling and deleting the spotify folder on the media card, but still no luck.

 

I can see my playlists and stream music, but playlists do not sync. When marked for offline use, I get the download progress bar, showing "syncing 1 out of XX", but it doesn't progress. 

 

I also regularly get login failed errors when I launch the app.

 

Overall, stability seems to have taken a massive dive with this version. But even going back to the 0.5.0.3 version on the m.spotify.com site has the same issues. (Why is there such a big gap between the app world version and the version on the Spotify site?)

 

Has anyone else found a solution this issue?

38 Replies

Re: Blackberry does not sync offline tracks

clobqueen
Regular

I am experiencing exactly the same issues with my blackberry, using version 0.5.0.2.  I am unable to download a seemingly random selection of playlists with the same symptoms described here, but I am still able to dowload a few.  As of this evening, I am also unable to log into spotify on my blackberry.  The exact same credentials work fine on desktop/website.

Re: Blackberry does not sync offline tracks

user-removed
Not applicable
I have exactly the same problem. If the offline playlists sync do not work, Spotify for BB is unuseful.

Re: Blackberry does not sync offline tracks

dc152
Casual Listener

I also have exactly the same issue... Incredibly frustrating. If anyone knows of a fix to this I'd be very grateful.

Re: Blackberry does not sync offline tracks

HarveyEaster1
Newbie

Hi, I have the same issue! So frustrating, what do we pay our £10 a month for?

 

Spotify service status says they are currently experiencing some issues, hopefully this is only a temporary problem to do with that.

 

I have filled in one of those support forms and sent it off, if you all send one they might up the severaty of the issue.

 

Cheers

 

Harvey

Re: Blackberry does not sync offline tracks

Rayn0rrr
Regular

Same here and getting increasingly annoyed by this.

 

-R

Re: Blackberry does not sync offline tracks

user-removed
Not applicable

Afortunately I am on the 30 days trial. I was seriously to be a premium member, but first the service has to work.

 

Re: Blackberry does not sync offline tracks

Spotify
Spotify
Hi guys,

Before I escalate this further, I need you guys to try a couple of troubleshooting tips...

- Firstly, a basic clean reinstall. We need to ask.

- Secondly, could you go to Options > Device Management > Application Management > Spotify App > Edit Permissions. If you could then unblock ports 4070, 433 and 80. If you could then try syncing again.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Offline playlists won't download anymore

nick87c
Regular

Like it says in the title, offline playlists won't download on blackberry anymore. Worked fine for 6 months but just now it won't download again. Customer Support is awful, received 1 email in 24 hours leaving me still without my songs. Just terrible, tempted to cancel my account now. Any spotify workers please help solve this problem.

Re: Offline playlists won't download anymore

Liam
Community Legend

@nick87c wrote:

Like it says in the title, offline playlists won't download on blackberry anymore. Worked fine for 6 months but just now it won't download again. Customer Support is awful, received 1 email in 24 hours leaving me still without my songs. Just terrible, tempted to cancel my account now. Any spotify workers please help solve this problem.


Hi, sorry that Spotify support was bad :(

 

Have you tried reinstalling the app?

 

Liam

 

(Don't forget to read my signature)

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