[BB] Blackberry does not sync offline tracks

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Re: Offline playlists won't download anymore

nick87c
Regular

In the meantime, here, have a Kudos point!

Re: Offline playlists won't download anymore

user-removed
Not applicable

I deleted the folder Spotify one week ago, but the problem continues. This is imposible and the support by Spotify is awful.

Re: Offline playlists won't download anymore

Liam
Community Legend

@dc152 wrote:

Success! I'd tried uninstalling and reinstalling repeatedly, but then had a brainwave. In home/user/ there is a "spotify" folder which doesn't disappear when you uninstall spotify- this is why my phone was still showing nearly full storage after I uninstalled the app. I deleted that folder manually through windows explorer, reinstalled the app, and voila! Now started synching again. Fingers crossed that works for some of the rest of you!


Well done for noticing that :)

 

Hopefully it will work for others - fingers crossed....

Re: Blackberry does not sync offline tracks

nick87c
Regular

Yeah didn't work for me aswell, still won't download and yes, the support is awful, truly shocking and disgraceful. I would urge all of you to pursue refunds.

Re: Blackberry does not sync offline tracks

nick87c
Regular

bumb. We need help

Re: Offline playlists won't download anymore

nick87c
Regular

Sam we need your help.

Re: Offline playlists won't download anymore

Spotify
Spotify
I'm escalating it to the relevant team to look at now.
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Check out how we're doing over @SpotifyStatus

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Re: Offline playlists won't download anymore

nick87c
Regular

Thank you sam. You are our only hope!

Re: Blackberry does not sync offline tracks

nick87c
Regular
any news from them? when can we expect the service we are paying for?

Re: Blackberry does not sync offline tracks

Rayn0rrr
Regular

Sam, can u maybe further explain the section about the Ports?

 

-R

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