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[BB] Logging on with my Blackberry Bold 9900

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[BB] Logging on with my Blackberry Bold 9900

Casual Listener

Hi there,

 

I'm having an issue with logging in over my 3G connection on my Blackberry Bold 9900 (7.1.0.714). I try to log on and I get the spinning disk loading icon thingy (I don't know the technical name of it) and eventually, it loads after about 10 minutes but only under offline mode. And it doesn't let me stream music.
 
OK. This is what I have tried.
Wifi connection - Works absolutely fine.
Turning my cellular connection off and on again and then retrying - Didn't work
Deleting and reinstalling Spotify - Didn't work
Reinstalling a brand new clean version of the OS - Didn't work
 
So you know, the internet works fine on my phone.
If I switch spotify into offline mode whilst on WiFi, it loads straight up.
It also doesn't matter where I am because I tried to get it to connect on my 9 mile bus ride to work and back and it didn't work anywhere.
 
Can you suggest anything? I'm quite a patient person. Meanwhile, I'm keeping my Spotify in offline mode
 
Cheeeers! James
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Re: [BB] Logging on with my Blackberry Bold 9900

Community Legend

I have posted a temporary work around here and sent my findings off to the team 🙂

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

21 Replies
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Re: Logging on with my Blackberry Bold 9900

Community Legend

Hey! Welcome to the community 🙂 

 

I am not having any issues on my Bold 9900. 

Do you sign into Spotify using a Spotify username and password or using Facebook? 

 

Can you just verify that your BlackBerry data connection is active by going to the service status section on your phone and checking to make sure it says "Mobile Network" under the "BlackBerry Internet Service", whilst not connected to WiFi. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Logging on with my Blackberry Bold 9900

Casual Listener

I'm connecting with an actual username (weyyytictacs) and not a facebook account.

 

And yes, the Blackberry Internet Service is active as the alk1319566657643_en-us[1].jpg logo is shown in the corner as well as the 3G logo.

 

James

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Re: Logging on with my Blackberry Bold 9900

Community Legend

That is very strange! 

Are you using BIS or BES for internet services? I know my father's company block Spotify on their BES internet service. 

 

Also can you just verify your account works correctly on the desktop version?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Logging on with my Blackberry Bold 9900

Regular

Good to read that I'm not the only one with this problem.

 

When logging in on my 9900, either with my fb or spotify account, the busy-wheel keeps spinning forever and nothing happens. I'm on BIS and everything else on my bb works fine. Logging in on the ipad app with the same creds takes 3 seconds.

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Re: Logging on with my Blackberry Bold 9900

Community Legend

Hey 🙂

 

It is not currently possible to my knowledge to log into Spotify on BlackBerry using Facebook. If you have a Facebook account then you would need to create a device password and use that to log in instead. 

I have noted when I factory reset phone that signing into the Spotify client appears to take a very long time for the first time. I'm guessing its downloading a lot of playlist data. Also, if you have a memory card in your phone, you might want to try it without it inserted to see if that makes a difference. 

 

Have you tried connecting over WiFi? 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Logging on with my Blackberry Bold 9900

Regular

Does anyone have any other suggestions? I can log in fine via my wifi but not via my mobile network. 

 

 

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Re: Logging on with my Blackberry Bold 9900

Community Legend

Hey 🙂

 

Is your blackberry internet service connected on the mobile network? 

I posted instructions on how to check here.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Logging on with my Blackberry Bold 9900

Regular

Yes, I checked through all the suggestions already posted and they haven't made any difference. 

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Re: Logging on with my Blackberry Bold 9900

Community Legend

Okay. 

 

What type of mobile network connection do you have? 

And can you get past the log in screen or does it just spin forever?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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