Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey @jimmyojames.
Thanks for getting in touch!
Could you give us some more info about the issue? Is it a playlist you are talking about? Send us over a link or screenshot perhaps. That can help 🙂
Looking forward to your reply.
Have a nice day.
Hi.
So, when I export from the BBC My Tracks page to Spotify, it appears to 'find' all of them, but when I go to Spotify the BBC Music Playlister playlist hasn't updated. It's been the same 124 tracks for over a year.
Thanks
James
Hey @jimmyojames.
It looks like the playlist is one of your own personal playlists. It will only update if you add songs to it yourself. If the BBC has a certain feature that adds songs to your playlist but this doesn't happen anymore, we recommend reaching out to the BBC as they might be able to tell you more about this.
Hope this helps. Let us know if you have further questions.
Have a nice day!
This isn't a personal playlist I have created. As I've tried to explain, maybe not clearly, this, until November 2016, was automatically updating by exporting from BBC Music. It automatically names it BBC Music Playlister. It even links me to that playlist in Sopotify, but in Spotify none of the new tracks are showing, despite BBC My Tracks saying they have successfully been exported to Spotify. I can't understand why Spotify wouldn't know about this feature, as surely it involves some kind of partnership between Spotify and BBC Music.
Did you ever resolve this as I have the same problem. It used to work and now it doesn't.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…