BMW ConnectedDrive not working

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BMW ConnectedDrive not working

heimalis_
Casual Listener

Plan

Premium

Country

Belgium

Device

Nexus 6P

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

So I have a BWM 1 series for about a week now and was able to connect spotify without any problems until it stopped working once i got back in my car two days ago. It still shows up in my apps, and sometimes I can click it and continue to the next screen but it doesn't load any further than that. I also get a notification on my phone that it's connected.

 

The problem started when I used the spotify app on my computer and connected to Sonos. But I already changed it in the computer app so the music plays from my computer itself.

 

The funny thing is that it does play spotify from my phone connected via bluetooth, just not from the app that's in the list.

 

Any idea how I can fix this? Already tried to reinstall the app, open the spotify app through the connected drive app, and disconnect/reconnect my phone.

 

 

1 ACCEPTED SOLUTION
Solution!

Guido
Spotify Legend

Hey all,

 

Thanks for all your feedback.

 

We're still looking into this on our end. We're not able to provide an exact timeline for a fix, but we really appreciate you letting us know about this. Don't forget to inform BMW about this as well.

 

We’ve blocked replies to this thread as we are not gathering more examples for now.

 

Have a nice day.

View solution in original post

457 Replies

marccarney
Gig Goer

Second thread on same issue here:

https://community.spotify.com/t5/Android/BMW-Connected-Drive-spotify-shows-up-but-does-not-play/td-p...

 

Please can someone at Spotify fix this asap.

 

marc

AshAlex34
Gig Goer

Just install the earlier version of Spotify -8.4.77.779  and it will work again, I spent two days troubleshooting including flashing an older version of Oreo onto my phone and found Spotify was the culprit

I am posting the link to the earlier version below 

Link : {snip - edit by Community Moderator}

 

ultraomnis
Casual Listener

thank You so much for this hint! It's finally working again.

chrislhurley
Regular

Just to repeat what Marc has posted. Go to the other thread where the solution is provided. A simple install of an earlier version will immediately start doing what we are wanting - decent app doing what it is supposed to do!

if only Spotify would sort properly instead of users finding a solution!

marccarney
Gig Goer

The other thread on this subject now has a comment from someone at Spotify:

 

Thanks for reaching out to us. We know how important it is to use Spotify using the new version.

Many thanks for reporting this. Our tech folks are currently looking into it. A fix should be on its way soon!

If you have any further questions, please let us know!

All the best,

Josephine

Spotify Customer Support

---------------------------

 

 

But for me it's still a big inconvenience.  I commute nearly 2 hours every day, and have all my music in Spotify.  Not being able to use the Spotify feature of my BMW any more is really disappointing.

 

Spotify, can you please fix this ASAP

 

m

Surfek
Casual Listener

Hello,

I have exactly the same problem. The Spotify app shows up on iDrive menu but on click nothing happens. It used to work before Spotify app update.

 

@Spotify - could you please respond in this thread or the community is just for frustrated users to share their porblems?

 

 

nik1289
Newbie

I've had the same problem too with my 640d running idrive 5. The solution that works really well is to get hold of an old iphone, wipe it and then upload all of your music and download your spotify playlists. I had an old 5s with a cracked screen that couldn't be sold on but it just so happens that when you plug it in and fire up connected drive and the spotify app you have full spotify functionality each time you get in the car. The only thing you need to do from time to time is click on mobile hotpot on your existing phone (mine is a Samsung S9) and set up autoconnect on the iphone. The iphone will auto connect and update your spotify playlists for you if you've made any changes without you needing to do anything manually. As you can use your existing phone via bluetooth for phone calls you dont loose anything in terms of connectivity.  In many ways its better than having to plug your phone in each time you get in the car and load up the connected drive app!!

bldninja
Music Fan

Anyone tried the 13 december release 

8.4.84.874

andrey85s
Music Fan

Yes but it's still not working for me. Please Spotify fix it!!!

georg94
Regular

I can also confirm this issue, and I can't believe Spotify ignores this for over a month now.

 

I use the latest Spotify version: 8.4.84.874

FamilyPremiumUs
Casual Listener

Yes . Still not working with the latest release. 

 

marccarney
Gig Goer

I'd have to disagree.  It's a proposed workaround rather than a solution.  I won't install untrusted apps from unknown sources, such as that link, for security reasons, so the workaround is not suitable for me, I need a proper fix in a new version of the Spotify app.

MikeAllen
Casual Listener

Just leaving this here to say I've also got the same issue - Samsung Note 9 running the Connected and Spotify apps in a 2017 BMW M4. Integration via iDrive was working great until some time last week. Now, the Spotify icon appears in the car but can't be selected for a few minutes. After that, selecting it reveals a blank screen. Hope this is fixable - the iDrive integration is a big step-up from a traditional Bluetooth audio connection.

Donnachie
Newbie

Any idea how I get the album covers to come up when using idrive. I'm using a Samsung s8 plus. The songs show up but no covers.

user-removed
Not applicable

Same here. Since the update I made yesterday I cannot use spotify via iDrive. I am using a Google Pixel 2 XL

marccarney
Gig Goer

I can't get Spotify to work on mine any more (Motorola Moto G5, BMW 3 Series (2017), F31, iDrive 6).  Have been using Spoify over Bluetooth with Connected drive app for almost a year, and suddenly a few days ago it's not working.  The Spotify source does appear on the car display when the ConnectedDrive apps establish comms, but when I select Spotify I don't get then anything on screen (it's mostly blank) and also no sound.  (Bluetooth audio method does still work but I can't select through my Spotify library that way).  I would really appreciate a fix for this as I was using it like that every day.

dhndearenas
Casual Listener

yeah, happens exactly the same to me.

hope spotify fixes it as soon as posible.

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