BMW ConnectedDrive not working

Solved!
Reply

BMW ConnectedDrive not working

heimalis_
Casual Listener

Plan

Premium

Country

Belgium

Device

Nexus 6P

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

So I have a BWM 1 series for about a week now and was able to connect spotify without any problems until it stopped working once i got back in my car two days ago. It still shows up in my apps, and sometimes I can click it and continue to the next screen but it doesn't load any further than that. I also get a notification on my phone that it's connected.

 

The problem started when I used the spotify app on my computer and connected to Sonos. But I already changed it in the computer app so the music plays from my computer itself.

 

The funny thing is that it does play spotify from my phone connected via bluetooth, just not from the app that's in the list.

 

Any idea how I can fix this? Already tried to reinstall the app, open the spotify app through the connected drive app, and disconnect/reconnect my phone.

 

 

1 ACCEPTED SOLUTION
Solution!

Guido
Spotify Legend

Hey all,

 

Thanks for all your feedback.

 

We're still looking into this on our end. We're not able to provide an exact timeline for a fix, but we really appreciate you letting us know about this. Don't forget to inform BMW about this as well.

 

We’ve blocked replies to this thread as we are not gathering more examples for now.

 

Have a nice day.

View solution in original post

457 Replies

Raiden6226
Casual Listener

Same issue here with Galaxy Note 9 and 2016 BMW 140i

JSMA
Regular

Have had the same issue for a few months using Nokia 8 - Android.  Using temporary workaround of going back to older version of Spotify and disabling auto update to Spotify.  Did alot of initial testing and troubleshooting when I first got the problem, am certain it was caused by a Spotify update.

Attorney58
Casual Listener

Using iphone 5s and spotify with latest versions and it does not seem on my 2016 F10 Bmw Connected Drive. Before I was using well with car.

ray3231989
Casual Listener

Same problem here waiting for fix

Tomxxx
Casual Listener

Hi, 

You may expand the number of devices affected as it does not work on Samsung Galaxy S9 and, supposedly, on many other Android-based devices 

Katerina
Moderator
Moderator

Hey there folks!

 

We've merged some threads regarding the issue with Spotify not working properly with BMW ConnectedDrive.

 

We also wanted to let you know that our developers are currently looking into this. 

 

If you're experiencing this issue, we'd recommend clicking +VOTE so you can stay up to speed. We'll let you know as soon as we've got any updates for you.

 

Thanks again for reporting this!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Woodster182
Music Fan

I have exactly the same problems. I took delivery of my new 4 series this week and initially couldn't find the Spotify link but then noticed it appears when my phone synchronises. 

I click on the app and get a blank screen and much like the other posters Spotify works fine via Bluetooth.

I contacted Spotify about this problem via live chat earlier this week and they suggested I remove the Spofity app from my phone and pretty much start again re-pairing (I also have an Samsung Gear watch that I control Spotify with and that still works fine).

This is a really irritating problem made more so by it being really unclear who is actively trying to resolve it (or even acknowledge it's an issue).

Cheers,

Mark.

Tomxxx
Casual Listener
Hi Mark,
Have you successfully connected Spotify with your car after reinstalling
the app on your phone?
I will try the same this evening.
If it fails I will downgrade the Spotify app and check if the issue is
solved.

gooselee1
Music Fan

Brand new 5-series and experiencing exactly this issue. Will try rolling back the app to 8.4.77.779 tonight, and then following here to see when I can re-update Spotify.

 

I suspect the updated Spotify app is also what broke integration with my aftermarket Kenwood head unit on my other car. Will report back if it fixes both!

Woodster182
Music Fan

I've just noticed there is an update to the Spotify app waiting for me in the Playstore, I'll try that on my drive home this evening.

 

Failing that I'll try and restore the older version, I did try this but my phone (Samsung S7) kept updating to the current version. I did try turning off auto updates on the app.

For simplicity does anyone have a working link to the APK I should be installing please? I always feel a little uncomfortable installing an APK from a random website.

 

Cheers.

Ve3n
Casual Listener

You need to turn off general app updates in the playstore, not only for the app 

 

And you can try this one, it worked for me:

{snip - Community Moderator edit}

 

It's just the first that showed up when googling 

Woodster182
Music Fan

Thanks alot, installing the old version has worked for me too.

 

Roll on the eventual fix but until then I'm sticking on this version.

Cheers all. 

gooselee1
Music Fan

I can also confirm that 8.4.77.779 made everything work for me. Plays music, playlist selection, album art, the works.

 

This version also re-enabled Spotify on the aftermarket head unit (Kenwood) in my other car. Problem is definitely with the Spotify app and its ability to talk over bluetooth in general.

gooselee1
Music Fan

APK Mirror is my preferred source for sideload apps: {snip - Community Moderator edit}

 

To stop auto-update, you need to disable it for that app in Play Store (it will show up there once you've installed the side-loaded version). That should prevent Google Play Services from updating to the latest version.

AshAlex34
Gig Goer

I just tried the latest update and unfortunately it's the same old story...I've reverted back to 8.4.77.779 

Ve3n
Casual Listener

I've got the same issue with a Nokia 8 with Android pie and a BMW 116 F21 from 10/2017

PrinsMagnus
Gig Goer

Plan

Premium/Family

Country

Norway 

Device

Samsung Note 8 / 2018 BMW i3

Operating System

Android 8.0 / iDrive 6

 

My Question or Issue

It's still not possible to use the Spotify app in my BMW i3 with iDrive 6. The Spotify app show no information in iDrive and haven't for a couple of months now. At the same time I've recieved multiple Spotify updates on my phone.

 

I know there is a bad workaround where you have to download an APK from an untrusted source, but obviously I'm not going to to that on the same phone I use for work. 

 

The other solution is to use the standard bluetooth functionality, but then you have to use the phone to do everything but to skip to next or previous song. This is illegal in my country and you risk loosing your drivers license ...

 

Spotify, please prioritize this issue. 

Coobs9
Casual Listener

Still the same? I was hoping for the update to fix it...

 

PrinsMagnus
Gig Goer

My app was updated 9th of January this year and it doesn't work in my i3. Do you have a more recent update where Spotify have said it should work?

hoverjay
Casual Listener

Having this problem too - really frustrating. worked fine on 2018 X1 and galaxy S9 for 5 months, then most recent update in nov spotify app wont work

marccarney
Gig Goer

It appears that BMW want us to appeal to the Spotify support team to get this fixed:

 

Hi Marc. Sorry to hear you're having issues with Spotify. A fix would need to be implemented by Spotify in order for your problem to be resolved. Please reach out to their support team to explain your issue and request a solution. We're always working to improve the app and its features, so stay tuned for new app updates. -BMW Connected Team

SUGGESTED POSTS