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BMW ConnectedDrive not working

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Re: BMW Connected Drive spotify shows up but does not play

marccarney
Gig Goer

I have created a support case with Spotify for this issue and have linked it to this thread and the other similar thread.

 

Hopefully Spotify will update the threads in due course.

 

marc

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

The downloading and use of an older version is fine in the interim, but at the end of the day Spotify should correct whatever caused the issue to begin with.

 

My biggest complaint, is not that the issue occured, but that nobody seemed willing to take responsiblity. I first contacted BMW and they blamed Spotify and then I contacted Spotify and they blamed BMW.

 

That is passing the buck and it does not solve the issue, it simply leaves me feeling frustrated and gets me out of the front line support person's hair.

Re: BMW Connected Drive spotify shows up but does not play

AshAlex34
Gig Goer

I agree , definitely Spotify at fault on this one though, they need to atleast address the issue and say we are working on a solution and it will be fixed on the next build.

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

I cannot speak for Spotify directly, but that seems to be a problem with many tech companies, communication is lacking.

Regardless, I do agree that Spotify should take responsibility and let us the customer know that they are working on it.

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

I got an update for Spotify today, I do not know if it has fixed the issue pertaining to this thread or not as I had already driven my car for the day.

 

If anyone else is able to test, please post to update the thread.

Re: BMW Connected Drive spotify shows up but does not play

chrislhurley
Regular

Not good news I'm afraid. Still reliant on the old version. 

Re: BMW Connected Drive spotify shows up but does not play

AshAlex34
Gig Goer

Thanks for trying , clearly our rants our falling on deaf ears. Spotify clearly arent bothered.

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

I am not sure it is deaf ears as much as probably none of the Android engineers drive BMWs and thus are not experiencing the issue themselves.

 

Added to that, it probably doesn't help that this thread is marked as solved, a work around is not solved.

 

Regardless if I have some free time I am going to try and Google around for Spotify Android Engineers and then try and email a few and see if that helps and I would encourage others to do that as well.

Re: BMW Connected Drive spotify shows up but does not play

marccarney
Gig Goer

I installed the later version and it's exactly the same behaviour in the car, so it hasn't worked for me.

 
The BMW Connected says on the Hub screen "The following apps have been certified by BMW and can be used in your vehicle" , Spotify being one of them.
 
 
Does this mean it's no longer certified?
 

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

I honestly do not know one way or the other, but my gut says that there would have to be a major change for Spotify to be suddenly decertified by BMW.

 

Plus, Spotify still works with iOS, so my gut says it is a bug and not a policy change.

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