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BMW ConnectedDrive not working

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Daisy
Spotify Legend

Hey everyone,

 

If you're having issues with BMW ConnectedDrive, we recommend you reach out to BMW about this.

 

Make sure your devices are always up to date. 

 

Have a nice day! 

 

Re: BMW Connected Drive spotify shows up but does not play

bldninja
Music Fan

Running latest version of Spotify on my older Sony phone with android 8 (Oreo) working fine as before. No problems.

 

Problem is as described, Spotify showing up in media in my idrive6 - but not responding always. And when it responses it just showes a blank page as screenshoot. Not playing any music. 

 

Installed Spotify version 8.4.77.779 - and it is working again.

 

I think my problems started when i updated my sony xperia xz2 compact with the latest android 9 version (pie) in the middle of november. Android 52.0.A.3.84.

 

Could it be an combination of newer Spotify version and the latest Android version?

 

 

46722233_571078323362763_290398303844040704_n.jpg

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie
No, I do not think Android 9 (Pie) has anything to do with it, I tested it
on my older Galaxy S7 running Android 8 (Oreo) and it doesn't work on that
device either.

Re: BMW Connected Drive spotify shows up but does not play

bldninja
Music Fan

Response from Spotify today:

 

 

Hi Ståle,

Thanks for reaching out to us. We know how important it is to use Spotify using the new version.

Many thanks for reporting this. Our tech folks are currently looking into it. A fix should be on its way soon!

If you have any further questions, please let us know!

All the best,

Josephine

Spotify Customer Support


Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

You did better than me, I was told that they would refer it to the appropriate department but that was the best that they could do.

 

With that said I always take anything front line support with a grain of salt as they are generally the last to know about almost anything.

Re: BMW Connected Drive spotify shows up but does not play

marccarney
Gig Goer
Why doesn't someone at Spotify read their own support forums and actually
offer us some help here? It's so frustrating 😞

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie
Sadly that is the way of things, rarely does any company want to take
responsibility and keep the customer informed.

With that said, it probably doesn't help that the issue is married as
solved.

Re: BMW Connected Drive spotify shows up but does not play

AshAlex34
Gig Goer

Hi Dan,

 

The issue is not marked as solved , it is still open.

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

I stand corrected, it was for a while of time marked as solved.

Re: Spotify not running in BMW connected drive

marccarney
Gig Goer

The other thread on this subject now has a comment from someone at Spotify:

 

Thanks for reaching out to us. We know how important it is to use Spotify using the new version.

Many thanks for reporting this. Our tech folks are currently looking into it. A fix should be on its way soon!

If you have any further questions, please let us know!

All the best,

Josephine

Spotify Customer Support

---------------------------

 

 

But for me it's still a big inconvenience.  I commute nearly 2 hours every day, and have all my music in Spotify.  Not being able to use the Spotify feature of my BMW any more is really disappointing.

 

Spotify, can you please fix this ASAP

 

m

Re: Spotify not running in BMW connected drive

Surfek
Casual Listener

Hello,

I have exactly the same problem. The Spotify app shows up on iDrive menu but on click nothing happens. It used to work before Spotify app update.

 

@Spotify - could you please respond in this thread or the community is just for frustrated users to share their porblems?

 

 

Re: BMW iDrive broken November 2018

Surfek
Casual Listener

Spotify also stopped working for me after Spotify app update.

I do not want to enable "install from other sources" so I am not able to install previous version of Spotify APK file.

 

@Spotify - any feedback on this? Do you know the issue and are you going to fix it?

Re: Spotify not running in BMW connected drive

nik1289
Newbie

I've had the same problem too with my 640d running idrive 5. The solution that works really well is to get hold of an old iphone, wipe it and then upload all of your music and download your spotify playlists. I had an old 5s with a cracked screen that couldn't be sold on but it just so happens that when you plug it in and fire up connected drive and the spotify app you have full spotify functionality each time you get in the car. The only thing you need to do from time to time is click on mobile hotpot on your existing phone (mine is a Samsung S9) and set up autoconnect on the iphone. The iphone will auto connect and update your spotify playlists for you if you've made any changes without you needing to do anything manually. As you can use your existing phone via bluetooth for phone calls you dont loose anything in terms of connectivity.  In many ways its better than having to plug your phone in each time you get in the car and load up the connected drive app!!

Re: Spotify not running in BMW connected drive

bldninja
Music Fan

Anyone tried the 13 december release 

8.4.84.874

Re: BMW Connected Drive spotify shows up but does not play

bldninja
Music Fan

Anyone tried the 13 december release 

8.4.84.874

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

I have and still now luck.

 

Re: BMW Connected Drive spotify shows up but does not play

Gman1108
Casual Listener

Guys,

 

I'm using the iDrove 6 on my BMW.

 

The actual Spotify app isn't working as I'v seen in this thread, but...

 

When I change the mode the look at my Android phone it sort of  works. It picks up the current playlist from my phone and I can skip or or go back in that plalist.

 

BMW told me Spotify will be releasinga fix to this in January, so how would that work, do we need a firmware update on the iDrive or what I wonder?

 

 

Re: BMW Connected Drive spotify shows up but does not play

bldninja
Music Fan

Hi. 

 

What mode do you change in Spotify to get it to work? 

Re: BMW Connected Drive spotify shows up but does not play

Gman1108
Casual Listener

I just changed to the actual phone. Then it picks up the storify playlist that I last played.

 

Kind of strange. Will wait for spotify to solve.

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

BMW is not exactly trustworthy when it comes to 3rd party partners and
software fixes.

I spoke to a BMW Genius yesterday about this is issue and the "Genius" told
me that they are not provided info by 3rd parties (i.e. Spotify) regarding
software fixes.

In fact he told me that Spotify is offered as is and BMW does not guarantee
it's functionality.

I asked if he could let folks at BMW know about the issue and he said that
he does not have any method to do so.

I sincerely hope what BMW told the poster is accurate, but they gave me a
completely different answer.

Re: Spotify not running in BMW connected drive

FamilyPremiumUs
Casual Listener

Yes . Still not working with the latest release. 

 

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