Announcements

BMW ConnectedDrive not working

Solved!
Reply
Daisy
Spotify Legend

Hey everyone,

 

If you're having issues with BMW ConnectedDrive, we recommend you reach out to BMW about this.

 

Make sure your devices are always up to date. 

 

Have a nice day! 

 

Highlighted

Re: BMW ConnectedDrive not working

Newbie

So I just bought a brand new 1 series shadow edition. I have an iPhone XS.

 

so everything is the latest tech. Drove around in it for a week and then exactly what you describe happened to me.

 

i paired and re paired the phone.

 

cried, listened to the radio cried a bit more.

 

got angry....

 

thrn i deleted both bmw connected drive app off the phone and re installed. Still didn’t work.

 

then before I gave up I turned my phone off and on again. Total shutdown and then total re start up.

 

got back in the car and bang it works.

 

not sure what I did but it worked.

 

the other thing to test is try amazon music and Apple Music then you know whether it is a Spotify problem or a bmw problem.

 

if amazon music and Apple Music work it is more likely a Spotify problem. If they don’t work it is a bmw problem.

Highlighted

Re: BMW ConnectedDrive not working

Casual Listener

Thanks NikDan I will try to repeat your steps.

Untill now, I updated to latest IOS and spotify version, now music plays, metadata is working, but spotify logo disapeared from the car screen, so I recovered the basic function, music plays and I can go back and skip the song... I still can’t search or change playlist on  drive, just on the phone.

Highlighted

Re: BMW ConnectedDrive not working

Newbie

Please, the Spotify and BMW issues have been there for YEARS!

BMW blames Spotify, Spotify blames BMW...and the users are in between.

If Spotify KNOWS this is only a Connecteddrive issue, then please state exactly what is wrong with Connecteddrive.

The opposite is of course also valid; if BMW Knows this is only a Spotify issue, then please state exactly what is wrong with Spotify.

 

This might be my last year with Spotify Premium and probably my last BMW, cause the way you both handle your customers are terrible.

 

Highlighted

Re: BMW ConnectedDrive not working

Music Fan
I've just canned my Spotify subscription today as its beyond a joke. And for a premium car brand like BMW, their media integration compared to other manufacturers is very poor.



Highlighted

Re: BMW ConnectedDrive not working

Casual Listener

Hi,

 

Spotify is ignoring our ptoblem because we're few comparing to the total number of users. Let's make some noise to make them react soon. Let's put bad ratings on play and itunes stores and on social medias (twitter and facebook). Let's do it in a short timeframe to make the max noise that we can.

I just reviwed the app on the play store with one star and a comment explaining that I have connectivity issues with BMW connected drive for months despite a thead in Spotify community with many comlaints.

 

 

 

 

Highlighted

Re: BMW ConnectedDrive not working

Newbie

The Spotify versions since October / November 2018 function in the BMW times sometimes less, but never completely (control HUD never).

BMW does not feel responsible and certainly not Spotify!

The older versions of Spotify (8.4.78.530 and pre) have worked for me in the F11 and G31, even the change of the mobile phone from Samsung S7 to S10e was no problem. As end customers we are fooled by Spotify and BMW. My personal opinion is that Spotify is the main problem here. Spotify simply does not need to be considerate of a few BMW users.

 

It's terrible, but I'm still trying to live with version 8.4.78.530.

Highlighted

Re: BMW ConnectedDrive not working

Casual Listener

I gave also a 1- star rating at play store to make some "noise". As version 8.4.78.530 still works with my G02 the root cause is definitely a change in Spotify's API. While their developers can implement this very fast in their app the fancy agile way, it's much harder for a car manufacturer to change their software and to roll it out to their customers (cars). In my opinion it must be ensured that all API changes are backward compatible at least when an API is integrated by companies whose product lifecycles are much longer. 

Kind regards, 

cnow

Highlighted

Re: BMW ConnectedDrive not working

Gig Goer

@cnow wrote:

I gave also a 1- star rating at play store to make some "noise". As version 8.4.78.530 still works with my G02 the root cause is definitely a change in Spotify's API. While their developers can implement this very fast in their app the fancy agile way, it's much harder for a car manufacturer to change their software and to roll it out to their customers (cars). In my opinion it must be ensured that all API changes are backward compatible at least when an API is integrated by companies whose product lifecycles are much longer. 

Kind regards, 

cnow


Well, I disagree quite a lot. Yes, Spotify as an Agile software company would most likely fixed this already a months ago, if there would have been an error. It is solely at BMWs responsibility to make their app work with API's they need when they provide and sell such services. You can't stop the developent and you shouldn't either. The BMW connect app has so many other bugs and issues as well. Who else would  fix them but BMW? And to be honest, how every other car maker I know have avoided this mess? BMW's biggest mistake at the first place has been a decision to use the phone and the API instead of full scale Spotify app in the car. Android world is everything else but standard so with this choice it will be more than hard to keep all phone HW and OS versions out there compatible. One managed app in the car would have been so much easier.

Also BMW has always been really bad on any updates. I used my previous BMW 3,5 years and it didn't got a single update during that period. The rest of the world won't stop and wait BMW...

Highlighted

Re: BMW ConnectedDrive not working

Casual Listener

Hi Jariolle,

The Connect APP - which is indeed buggy - has nothing to do with the software of the MMI. I'm not working for BMW or another car manufacturer but for a company which also has partners which provide APIs we use in our business. Integration of a new API is quite a lot work for us as we have to provide that new code in thousands of clients while our partners only have to push the new implementation centrally to their servers. If they would act the way Spotify does, they wouldn't be a partner anymore.

But this is just a best guess. I don't know about the circumstances behind the scenes.

Kind regards,

cnow

Highlighted

Re: BMW ConnectedDrive not working

Gig Goer

@cnow wrote:

Hi Jariolle,

The Connect APP - which is indeed buggy - has nothing to do with the software of the MMI. I'm not working for BMW or another car manufacturer but for a company which also has partners which provide APIs we use in our business. Integration of a new API is quite a lot work for us as we have to provide that new code in thousands of clients while our partners only have to push the new implementation centrally to their servers. If they would act the way Spotify does, they wouldn't be a partner anymore.

But this is just a best guess. I don't know about the circumstances behind the scenes.

Kind regards,

cnow


Sure, I know. I don't work for any car company nor Spotify either. But I've been in IT business more than 30 years, so I think I know something as well.

 

Talking about how BMW needs to update the software in the car is also from 90's. Almost all other cars update their software OTA, just a press of the button..

But comming back to BMW Connect app and Spotify. Not all, but most of the problems actually are there. I believe pretty much all but the HUD and streering wheel buttons...Of course it may require other updates in car as well.

 

I'm just pretty pist off as I've had my BMW from last November. We are now mid June this year and I have not had working systems for more than 7 months. And as said I'm not talking about Spotify only. 

SUGGESTED POSTS