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BMW ConnectedDrive not working

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Re: BMW Connected Drive spotify shows up but does not play

bldninja
Music Fan

Running latest version of Spotify on my older Sony phone with android 8 (Oreo) working fine as before. No problems.

 

Problem is as described, Spotify showing up in media in my idrive6 - but not responding always. And when it responses it just showes a blank page as screenshoot. Not playing any music. 

 

Installed Spotify version 8.4.77.779 - and it is working again.

 

I think my problems started when i updated my sony xperia xz2 compact with the latest android 9 version (pie) in the middle of november. Android 52.0.A.3.84.

 

Could it be an combination of newer Spotify version and the latest Android version?

 

 

46722233_571078323362763_290398303844040704_n.jpg

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie
No, I do not think Android 9 (Pie) has anything to do with it, I tested it
on my older Galaxy S7 running Android 8 (Oreo) and it doesn't work on that
device either.

Re: BMW Connected Drive spotify shows up but does not play

bldninja
Music Fan

Response from Spotify today:

 

 

Hi Ståle,

Thanks for reaching out to us. We know how important it is to use Spotify using the new version.

Many thanks for reporting this. Our tech folks are currently looking into it. A fix should be on its way soon!

If you have any further questions, please let us know!

All the best,

Josephine

Spotify Customer Support


Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

You did better than me, I was told that they would refer it to the appropriate department but that was the best that they could do.

 

With that said I always take anything front line support with a grain of salt as they are generally the last to know about almost anything.

Re: BMW Connected Drive spotify shows up but does not play

marccarney
Gig Goer
Why doesn't someone at Spotify read their own support forums and actually
offer us some help here? It's so frustrating :-(

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie
Sadly that is the way of things, rarely does any company want to take
responsibility and keep the customer informed.

With that said, it probably doesn't help that the issue is married as
solved.

Re: BMW Connected Drive spotify shows up but does not play

AshAlex34
Gig Goer

Hi Dan,

 

The issue is not marked as solved , it is still open.

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

I stand corrected, it was for a while of time marked as solved.

Re: Spotify not running in BMW connected drive

marccarney
Gig Goer

The other thread on this subject now has a comment from someone at Spotify:

 

Thanks for reaching out to us. We know how important it is to use Spotify using the new version.

Many thanks for reporting this. Our tech folks are currently looking into it. A fix should be on its way soon!

If you have any further questions, please let us know!

All the best,

Josephine

Spotify Customer Support

---------------------------

 

 

But for me it's still a big inconvenience.  I commute nearly 2 hours every day, and have all my music in Spotify.  Not being able to use the Spotify feature of my BMW any more is really disappointing.

 

Spotify, can you please fix this ASAP

 

m

Re: Spotify not running in BMW connected drive

Surfek
Casual Listener

Hello,

I have exactly the same problem. The Spotify app shows up on iDrive menu but on click nothing happens. It used to work before Spotify app update.

 

@Spotify - could you please respond in this thread or the community is just for frustrated users to share their porblems?

 

 

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