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BMW ConnectedDrive not working

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Re: Spotify not running in BMW connected drive

andrey85s
Music Fan

Yes but it's still not working for me. Please Spotify fix it!!!

Re: BMW Connected Drive spotify shows up but does not play

bldninja
Music Fan

For your information. 

 


Emne: Re: Spotify BMW connecteddrive idrive6 [ref:_00DD0pxIW._5005720Pgmn:ref ]

 

Hello again Ståle,

Thanks for getting back to us.

We're still waiting for a feedback about it as of this time. Hopefully, it won't be too much longer before we've resolved the issue.

Thanks again for your patience, we really appreciate it.

Don't hesitate to let us know if you have any other questions for us. We're just an email away.

All the best,

Josephine

Spotify Customer Support

------------------

 

Emne: Re: Spotify BMW connecteddrive idrive6 [ref:_00DD0pxIW._5005720Pgmn:ref ]

 

Hello,

New version (8.4.84.874) is out 13. december.

Still not working with BMW idrive6 and BMW Connected.

Have to downgrade to version 8.4.77.779 to get it working again.

When is the fix comming?

 

Regards,

 

Ståle 

Norway

 

On 2018-12-11 03:30,  wrote:

Hi Ståle,

Thanks for reaching out to us. We know how important it is to use Spotify using the new version.

Many thanks for reporting this. Our tech folks are currently looking into it. A fix should be on its way soon!

If you have any further questions, please let us know!

All the best,

Josephine

Spotify Customer Support

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

In all seriousness, you have gotten more information out of Spotify than I have.

 

I even went as far as to Google for Spotify Android employees and found a few LinkedIn profiles.

 

I then had to go about figuring out Spotify's email naming convnconve, they don't have one. So I then had to come up with different name combos and I did manage to get an email or two to the kntendei recipient.

 

I did hear a word back, I again emailed Spotify and was told to contact BMW. I emailed BMW and CC'ed Spotify so that Spotify could see that BMW was passing the buck to Spotify and Spotify responds that if BMW won't help me than they have nothing else to offer.

 

Finally I started a new email to Spotify explaining that all I want is a new bug report and I included a link to this thread and the best I got is that they will forward the issue but could make no promises if it would get fixed.

 

You have gotten farther than I have, I still maintain that one should always take front line support's info with a grain of salt, but in this case at least you are getting some amount of tangible info.

 

Lastly, my wife ks quick to remind that while annoying, it is wholy a First World problem and I should keep some perspective on it.

Re: BMW Connected Drive spotify shows up but does not play

emilime
Music Fan

for your information the same problems are also present in MINI Connected Drive.

I also accused MINI but they replied that it is a problem of Spotify app. I really hope they solve it soon.

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

I am not surprised that it also affects Mini as the infotainment system is a shared platform just skinned for the respective brand.

 

BMW and Mini are blaming Spotify shich on one level makes sense but on another level they are marketing the feature so they should be working with Spotify to get it fixed.

Re: BMW Connected Drive spotify shows up but does not play

Snowsurfer71
Casual Listener

I have been really frustrated by this problem too - tried everything and resigned to just using normal Bluetooth - just found this thread and installed the slightly older version of Spotify as you have suggested - it now works! I am very grateful for this solution. Thank you. For less techy people you download the correct older version of Spotify as listed, then uninstall current Spotify app from your phone, then click on and install the downloaded version. Yes, you do need to temporarily allow 'download and install from untrusted sources' but just set it back after.  And yes you will need to disable auto updates of apps until they fix it or it will be a short lived solution!

Re: BMW Connected Drive spotify shows up but does not play

AshAlex34
Gig Goer

Snowsurfer71 I wouldnt use the word "solution" as it is just a workaround I found :)

 

Glad you have got it working.

 

Ash

Re: BMW Connected Drive spotify shows up but does not play

dan1431
Roadie

It is exactly that a workaround, I pointed the workaround out to Spotify support, so hopefully they pass that info and this thread in general to their Engineer's who can compare the code changes and fix whatever the issue is.

Re: Spotify not running in BMW connected drive

georg94
Regular

I can also confirm this issue, and I can't believe Spotify ignores this for over a month now.

 

I use the latest Spotify version: 8.4.84.874

Re: BMW Connected Drive spotify shows up but does not play

HendrikRhl
Music Fan

Hey guys,

I'm from Germany and I just got my new BMW 225XE, Spotify is also not running in Germany. Since BMW's folks are nearly all German, I am going to contact them in German the next days after christmas, hoping to see some changes, this is really embarrassing, one of the biggest car producers in Germany not able to fix a simple Spotify integration.

Marry Christmas,

Hendrik

 

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