BMW iDrive crash when selecting artist from library

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BMW iDrive crash when selecting artist from library

woetersnoeter
Regular

Hi all,

 

I am not able to select artists from my library using iDrive in a BMW, instead it shows only the artists I'm following. Attempting to change this, the app crashes in idrive.

 

Going through iDrive to my Spotify library it now only shows the amount of artists I'm following. I am following a few people/groups in Spotify of which 3 are artists, iDrive would show 3 artists available in my Spotify library. Selecting the artists (currently showing 3), it does actually and only lists the 3 followed artists.

 

In an attempt to have it show up the 100+ artists which are part of my library I un-followed all 3 artists in the Spotify app. iDrive now showed 0 artists in my library, and when trying to list these the app crashes and can't even reconnect unless I restart the car completely. Restarting the app on the phone didn't work for me.

 

This problem is occuring on my BMW F21 (2012). I'm running the latest iDrive update (UPD01008.bin), so my iDrive version is MX-3.5.4 and TX-3.5.8.

Spotify is running on my iPhone 7 iOS 10.0.2 and Spotify version is 6.8.0.3786, the phone is connecting with the car through USB.

19 Replies

Re: BMW iDrive crash when selecting artist from library - Status changed to: Need more info

Spotify
Spotify

Hey @woetersnoeter, welcome to the Spotify Community!

 

Thanks for letting us know about this. It's not cool that this is happening, but you could try a clean reinstall to see if it makes any difference.

 

Also, make sure you don't have any filters on your Artists. Here is some info about it. Finally, let us know if using a USB cable or an AUX cable makes any difference. 

 

Keep us posted.

Re: BMW iDrive crash when selecting artist from library

woetersnoeter
Regular

Hi Fabian,

 

Thanks for your support.

I've tried to connect with different iDevices and they all appear to work in a similar way with regards to the artist selection through my iDrive system. So I highly doubt if a reinstall will sort the problem, but I will try nevertheless.

 

Filtering on artists through iDrive is not possible, please note that I'm only operating spotify through iDrive and not on the iPhone whilst it being connected to the car. Also, the artist list still only displays the artists I'm following even though my library doesn't even contain only records of this particular artist. Therefore it seems like there is an incorrect mapping between the displayed artists in the iDrive system and the source (Spotify app) it's getting the data from.

 

The connection with the car is through USB as this is the only way I am able to operate Spotify though iDrive. Using AUX or Bluetooth audio to connect to the car would defeat the purpose as I would then only stream audio and are then unable to use the BMW apps functionality and operate the Spotify app with the car controls. Streaming audio is not a problem. The USB-port I'm using (with original apple cable) is dedicated for iPhone connection and BMW apps integration with the car and the iDrive system.

Re: BMW iDrive crash when selecting artist from library

Spotify
Spotify

Thanks for the extra info @woetersnoeter!

 

 

It's odd that this is happening. Just to confirm, are you able to see all of your artists on your phone without the iDrive connection?

 

Let us know if reinstalling the app did any difference. Also, have you tried with a different device like an iPad or Android phone?

 

Take care

Re: BMW iDrive crash when selecting artist from library

woetersnoeter
Regular

Hi Fabian,

 

Yes all artists appear just fine on any device I use with my spotify account, even when connected to the car.

 

Reinstalling the app didn't work unfortunately. Nor does any other device change the behaviour of the way the artists are displayed in the iDrive system. I've even tried to downgrade the car multimedia software in order to see if there is any difference in the way it operates, without success.

 

Is there any info on how the Spotify app integrates with BMW's iDrive system? It doesn't seem to be a connection problem, but a display of incorrect data instead.

Re: BMW iDrive crash when selecting artist from library

marskiller
Casual Listener

Hello I have the exact same issue!

 

I already reinstalled spotify in the Iphone and same problem and not filters applied artists

 

Please solve I dont want to go back to deezer that by the way  works perfectly !!!!!!! 

 

 

 

 

Re: BMW iDrive crash when selecting artist from library

Spotify
Spotify

Hey guys! 

 

If possible, can you try using a different device? Do you experience the same issue?

Also, were you able to look for artists without any issues before? If so, when did this start happening? 

 

Hope to hear back from you soon :) 

Re: BMW iDrive crash when selecting artist from library

woetersnoeter
Regular
Hi valsabbagh,

Please have a look at me previous full description of the issue, using different iOS devices does not change the issue or result.

I've only just purchased a BMW with Spotify integration and have not seen the system work in any other way, so for me there has not been a change of how the system operates. I did however downgrade the car's multimedia software which didn't resolve the problem.

Re: BMW iDrive crash when selecting artist from library

Spotify
Spotify

Sorry for the confusion @woetersnoeter, forgot to mention @marskiller above. 

 

@woetersnoeter, is there a chance you can try logging out/back in? Does that make a difference? 

You also mentioned you had downgraded the car's multimedia, can you update it to the latest?

 

In the meantime, can you let us know where you're currently located? 

 

Let us know how it goes.

Re: BMW iDrive crash when selecting artist from library

marskiller
Casual Listener

Hello I'm in Belgium

 

For me the problem started since the integration of the  search function on the bmw Idrive, the browse by artist worked fine before 

 

My car is updated

Reinstalled spotify in my iphone and same problem when I chose artist on the idrive, spotify closes in the iphone 

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