Behind the Lyrics not working

[williamn204]

Plan

Free

Country

USA

Device

LG G6

Operating System

Android Version 7.0

My Question or Issue

Hi, 

I love the Behind the Lyrics feature. Its always amazing to see the backstory of thr song. But my issue, is that some songs dont show "Behind the Lyrics" even when they are in the "Behind the Lyrics" playlists by Spotify. Keep in mind, I still have songs with the feature, but it just doesn't work on some songs. I've watched YouTube videos, and they dont seem to help. If anyone has a solution, please reply.

Thanks!

[Novy]

Hi @williamn204, 

Apologies for the confusion. 

Could you let us know if you were able to log into your personal account using a different device?

Keep us posted.

[williamn204]

I don't have another device, other than a Windows 10 laptop. If you can get the feature on a laptop, then please tell me 🙂

[Novy]

Hey @williamn204, 

Thanks for your reply. 

In this case, we'd recommend reaching out to our Support team so they can assist you further and escalate this if necessary. You'll find the link to contact them here.

If anything else comes up, we're always a message away. 

Cheers!