Billie Eilish Experience Videos Not Playing

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Billie Eilish Experience Videos Not Playing

Jemi
Spotify Legend

Hey there, 

 

If you're having playback issues while trying to play Billie Eilish Experience videos, try the following:

If that doesn't help, add your +Vote and send us the following:

  • Device model and exact OS version
  • Exact Spotify version
  • A screenshot

We'll make sure the right team knows about it. Thanks!

JemiModerator
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10 Replies

Re: Billie Eilish Experience Videos Not Playing - Status changed to: Under investigation

Jemi
Spotify Legend

Hey there, 

 

If you're having playback issues while trying to play Billie Eilish Experience videos, try the following:

If that doesn't help, add your +Vote and send us the following:

  • Device model and exact OS version
  • Exact Spotify version
  • A screenshot, or preferably a screen recording.

We'll make sure the right team knows about it. Thanks!

JemiModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Use the force, Harry" - Gandalf

Re: Billie Eilish Experience Videos Not Playing

demenica
Newbie

Hi. I am also having this issue. I am listening on an iPhone 8 with the most recent version of Spotify (8.4.99.771)

Re: Billie Eilish Experience Videos Not Playing

Moderator
Moderator

Hey there @demenica,

 

We really appreciate adding those details :)

 

It'd be really helpful if you could include a screenrecording of what you're experiencing on your device (just make sure that there's no private or sensitive info displayed) when this happens. We'll make sure to pass it on to the right teams, thanks! 

KaterinaModerator
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Re: Billie Eilish Experience Videos Not Playing

Moderator
Moderator

Hey folks,

 

We haven't heard from you in a while! Just wondering if you're still experiencing this issue.

 

If you are, could you try going to Settings > Playback and toggling Canvas on and off?

 

Thanks! We'll be looking out for your replies.

 

PeterModerator
 
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Re: Billie Eilish Experience Videos Not Playing

beems
Music Fan

Peter, 

 

This doesn't seem to work. 

I am on Desktop and I don't have the "Canvas" option under "Settings"

Spotify Windows Store version: 1.1.4.197.g92d52c4f
OS: Windows 10 1809notplayvideo.png

Re: Billie Eilish Experience Videos Not Playing

Moderator
Moderator

Hey @beems,

 

Thanks for letting us know about this.

 

We've passed on your info to our tech team, who are currently looking into it.

 

We'll let you know as soon as we have any updates.

 

Thanks!

PeterModerator
 
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Re: Billie Eilish Experience Videos Not Playing

Moderator
Moderator

Hey @beems,

 

Thanks for your patience so far.

 

Could you try copy/pasting the following into the search bar in the Spotify desktop app and see if you can play the experience from there: 

spotify:episode:5PIg9iLxwYSseasOihBcjZ?context=spotify%3Auser%3Aspotify%3Aplaylist%3A37i9dQZF1DXcf5pLcPbTwK

 

Looking forward to hearing back from you!

PeterModerator
 
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Re: Billie Eilish Experience Videos Not Playing

beems
Music Fan

@Peter  I still receive a "Sorry, we're not able to play this video" error bar at the top (screenshot attached). You can still see the search query appearing in the search bar.

novideo.png

Re: Billie Eilish Experience Videos Not Playing

Moderator
Moderator

Hey @beems,

 

Thanks for getting back to us and for your patience.

 

We've confirmed with our tech team that this is part of an A/B test.

 

We're always testing things in order to improve Spotify - there's more info about that here.

 

Hope that helps! Let us know if you have any further questions about this.

PeterModerator
 
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