Black screen web player

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Black screen web player

Waldooms
Casual Listener

I can't play music on web player. I tried different web browser and disabled adblock.

spotify.jpg
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Re: Black screen web player

LaptopMarci
Casual Listener

I found the solution! 

 

Step one: Open web player
Step two: Right click,Inspect
Step three: Click 'network'
Step four:Press F5
Step five: Press CTRL+F and type play.spotify.com
Step six: Right click and click clear cache. Right click again and click clear cookies!

 

I hope I could help, I tried it in 2 browser ( chrome, opera) and it worked!

 

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18 Replies

Re: Black screen web player

njsachi
Spotify Legend

Hi @Waldooms,

 

Clearing cache/cookies will be helpful.

You might want to see if the Spotify desktop app works okay on your device. Just download the installer at https://m.spotify.com.

Re: Black screen web player

Waldooms
Casual Listener

Hi @SachiG ,
My desktop app works fine. Is it posible to clear cache/cookies only for spotify?

Re: Black screen web player

mauCa
Casual Listener

Got that error too at the moment. It did work a few hours ago though. Of course i cleared the cache, etc.

 

Btw i found out that they deployed a new version which seems to be not working with JavaScript

SyntaxError: missing name after . operator

Spotify.Web. (spotify.web.client.js Line 475, Column 12)

TypeError: Spotify.Web.App is undefined Spotify.Web.App.initialize.bind(Spotify.Web.App) (browser Line 475, Column 12)

Re: Black screen web player

login_sisyfus
Newbie

I have the exact problem. Tried everything: clearing cache/cookies, updated all plugins, even did a reinstall of my chromebook. Seems the problem lies with the web player itself.

Re: Black screen web player

ege_ilicak
Newbie

Unfortunately have the same problem since last night. I have tried to open the web player from different web browsers, cleaned the cache but nothing helped.

 

Does anyone have a solution so far?

Re: Black screen web player

IQnQ
Newbie

I have the same problem. Anyone got any ideas?

Re: Black screen web player

eddy2k
Newbie

same for me, web player does not work (chrome, iexplorer, firefox) but the normal app works fine

Re: Black screen web player

njsachi
Spotify Legend

You can try manually selecting just Cookies and other site and plugin data when you go to Clear browsing data (found in Settings of Chrome).

 

Quick question, when you try using the web player on another browser, are you getting the same error message? Try giving it a go on an incognito window as well.

Re: Black screen web player

mauCa
Casual Listener

Ok weird thing. With the latest Chrome & Firefox it won't work even after clearing all the caches. Though opening a private session did work for me (at least in FF). However, i don't want this as permanent solution.

 

edit: It seems that my Firefox had troubles deleting cookies and/or the cache. After removing those with third-party software I am again able to use the web client by normal means ;)

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