Bug on playlist, really annoying

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Highlighted

Bug on playlist, really annoying

Casual Listener

Plan

Premium

Country

Brasil 

Device

Web player

Operating System

Ubuntu distro

My Question or Issue

I'm listening to a playlist and when I click on a given music of this playlist, it plays another one, not the one I clicked. I recorded an video so you guys can check it.

3 Replies
Highlighted

Re: Bug on playlist, really annoying

Spotify Legend

Hey @eduhumb.

 

Thanks for getting in touch!

 

We'd like to investigate why this is happening but before we can do this we need some more info:

 

  1. On which devices this is happening, and on which devices it does not happen
  2. OS + version (for devices affected)
  3. Spotify version (for devices affected)

Let us know what you can find. Looking forward to your reply.

 

Have a nice day.

Highlighted

Re: Bug on playlist, really annoying

Casual Listener
  • On which devices this is happening, and on which devices it does not happen

          It happens only on webplayer, using chrome in ubuntu

  • OS + version (for devices affected)

          Ubuntu 18.04 LTS

  • Spotify version (for devices affected)

         Web version

Highlighted

Re: Bug on playlist, really annoying

Spotify Legend

Hey @eduhumb.

 

Thanks for getting back to us.

 

Could you try clearing your cookies and cache to see if that solves the issue? If it doesn't, try it via a different web-browser. That way we could find out if this is related to the web-browser you are using.

 

Alternatively you could download the full Spotify client from this page.

 

Let us know what you find. Looking forward to your reply.

 

Have a nice day.

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