Can't control Echo Plus volume through Spotify

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Can't control Echo Plus volume through Spotify

Community Legend

Plan: Premium

Country: Brazil

 

Device: Amazon Echo Plus (2nd Generation), Samsung Galaxy S7, MacBook Pro early 2013

Operating System: Amazon Alexa, Android 8.0, macOS Mojave 10.14.5

 

My Question or Issue

For the past week or so I've been unable to control volume levels on my Spotify apps, desktop and mobile. I've tried all sorts of things, from reset, factory reset, changing language, downgrading the Alexa app, uninstalling Spotify, but nothing has worked. It's a mild inconvenience, but I'd really like some help with this.

7 Replies
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Re: Can't control Echo Plus volume through Spotify

Community Legend

I know bumping posts is frowned upon but I have no choice since I've received zero response from anyone around here. This problem is still ongoing after many updates to my mobile and desktop apps.

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Re: Can't control Echo Plus volume through Spotify

Community Legend

If anyone knows what's up I'd still like to know

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Re: Can't control Echo Plus volume through Spotify

Visitor

If you connect your echo device to bluetooth, you will be able to control the volume from your spotify app. For some reason the "in-app" volume control doesnt work anymore. 

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Re: Can't control Echo Plus volume through Spotify

Visitor
eu também estou com esse problema, do nada parou de funcionar af
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Re: Can't control Echo Plus volume through Spotify

Regular
Hello, it's me the OP. I changed Spotify accounts and therefore also changed my username. Anyway...

The issue seems to have fixed itself. I started using my Echo again recently and I've been able to change the volume from the desktop and mobile apps with no problem. God knows what the issue really was, but I guess he won't tell us.

You may mark this as solved.
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Re: Can't control Echo Plus volume through Spotify

Visitor

Had this problem for the longest time and it was very irritating. 

Seem to have fixed it - 

  • Forget the device in Spotify 
  • Select the device again in the list
  • Play a song
  • Open alexa app on the phone 
  • Increase/decrease volume once from the music controls
  • Head back to Spotify
  • Now volume up/down works

Re: Can't control Echo Plus volume through Spotify

Newbie

Disable the Spotify skill in the Amazon Alexa app (phone or desktop) then enable it again.  Should fix the problem.

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